Senior Care Coordinator
JOIN OUR AWARD WINNING TEAM THIS YEAR!
EMPLOYER OF THE YEAR WINNER 2022 , 2023 and 2024
PLUS UK NO.1 THREE TIME WINNER
Senior Care Coordinator Belfast Area
Salary: £30,000 - £31,500 per annum (depending on experience) Hours: 37.5 hrs per week
Job Purpose
The Senior Care Coordinator plays a pivotal role in the effective delivery of high-quality domiciliary care services. You will be responsible for coordinating care packages, engaging with the care coordinator/supervisor team and care staff, ensuring that services are delivered safely, compassionately, and in line with RQIA standards and company policies.
This role combines leadership, care planning, rota management, and close collaboration with service users, families, and multidisciplinary professionals.
Key Responsibilities
Care Coordination & Service Delivery
Coordinate and oversee domiciliary care packages to ensure continuity and quality of care
Allocate care workers appropriately based on availability and service user needs
Ensure care plans, risk assessments, and reviews are completed, updated, and implemented effectively
Respond promptly to changes in service user needs, emergencies, and staffing issues
Leadership & Supervision
Provide day-to-day leadership and support to Care Coordinators and Care Workers
Assist with induction, mentoring, and ongoing supervision of staff
Support performance management, including addressing concerns and promoting best practice
Act as a senior point of contact in the absence of the Care Manager
Compliance & Quality Assurance
Ensure services comply with RQIA regulations, Minimum Care Standards, and safeguarding requirements
Support audits, inspections, and quality improvement initiatives
Maintain accurate records, reports, and electronic care management systems
Promote a culture of dignity, respect, and person-centred care
Communication & Stakeholder Engagement
Build strong relationships with service users, families, Trusts, and healthcare professionals
Handle enquiries, concerns, and complaints professionally and sensitively
Participate in care reviews and multidisciplinary meetings where required
Operational Support
Assist with rota planning, on-call cover, and contingency planning
Support recruitment and retention initiatives
Contribute to service development and operational improvements
Office
About the role
Essential Criteria
NVQ/QCF Level 3 in Health & Social Care
Minimum of 2 years’ experience in domiciliary care
Strong knowledge of RQIA regulations and safeguarding procedures in Northern Ireland
Excellent organisational, communication, and leadership skills
Competent IT skills (care management systems, rostering, Microsoft Office)
Full UK driving licence and access to a vehicle
Desirable Criteria
NVQ/QCF Level 4 or 5 in Health & Social Care or Leadership for Care Services
Experience of coordinating a team working with Health & Social Care
On-call management experience
Knowledge of Trust reporting processes
Personal Attributes
Compassionate, professional, and person-centred
Calm under pressure with strong problem-solving skills
Confident decision-maker with a supportive leadership style
Flexible and adaptable to the needs of the service
What you will need
Required criteria
- • NVQ/QCF Level 3 in Health & Social Care
- • Minimum of 2 years’ experience in domiciliary care
- • Strong knowledge of RQIA regulations and safeguarding procedures in Northern Ireland
- • Excellent organisational, communication, and leadership skills
- • Competent IT skills (care management systems, rostering, Microsoft Office)
- • Full UK driving licence and access to a vehicle
Desired criteria
- • NVQ/QCF Level 4 or 5 in Health & Social Care or Leadership for Care Services
- • Experience of coordinating a team working with Health & Social Care
- • On-call management experience
Caremark NI
Whether you’re looking to provide excellent home care with a cheery smile, or to receive it, Caremark is here to help.
Our mission is simple: To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for. Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too. Caring for and supporting others runs through the very heart of Caremark. Who is Caremark? Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community. We are the mark of excellent care. We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week. Caremark’s history – providing home care since 2005 Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago. Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry. Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.
Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK. Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance. Here's why Caremark stands as a beacon of excellence and a great place to work: Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry. Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve. Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism. Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities. We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.
Our benefits
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Gym membership or wellness programs
Pet friendly offices
Free parking
Referral bonus
Open office
Competitive salary
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee Recognition Scheme
Culture of recognition
Progression opportunities
Long service awards
Staff celebration events
Company employee App
Powered by
