Director of Technology

Summary of the role 

Reporting directly to the CEO you will be leading a team of 8 office and field based colleagues, who provide support, advice and guidance to our Franchise Support Centre and network of franchise owners.  

The Director of Technology will support Caremark Limited and the Caremark network in ensuring we are developing, utilising and expanding the effective use of technology to support both our business operations as a franchisor alongside supporting our network of home care offices to deliver care to their communities. You will spearhead the use of technological advancements to provide ever more effective support to our network of franchise owners and the operations of Caremark Limited. 

Using your extensive experience of scoping, designing, implementing and managing technology solutions for diverse organisations, you will be responsible for taking ownership of technology projects and initiatives for both Caremark Franchise Support Centre and the wider Caremark network. 

Responsibilities 

As the Director of Technology, your main responsibilities will include: 

• Developing and implementing the technology strategy to align with Caremark’s goals. 

• Providing leadership and direction for all technology-related initiatives. 

• Driving innovation in technology solutions to improve care delivery and operational efficiency. 

• Ensuring seamless integration of technology systems across Caremark and the wider franchise network. 

• Ensuring all technology systems comply with relevant regulations and standards. 

• Developing and managing the technology budget. 

• Overseeing technology projects from conception to completion. 

• Monitoring and evaluating the performance of technology systems. 

• Identifying and mitigating technology-related risks. 

• Working closely with other departments to align technology with business needs. 

• Ensuring technology systems can scale with the growth of the franchise network. 

• Implementing quality assurance processes for technology systems. 

• Staying updated on technology trends and plan for future technology needs. 

Experience  

• Proven experience in a technology leadership role, preferably within the franchising and/or care industry. 

• Strong project management skills with a track record of successful technology project delivery. 

• Excellent communication and collaboration skills. 

• Ability to innovate and drive technological advancements. 

• Strong understanding of regulatory compliance and quality assurance. 

• Team and/or departmental management experience 

This is a fantastic opportunity for an experienced technology professional to help to drive and implement a forward-thinking technology agenda with one of the UK’s leading master franchisors.

About Caremark

Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally. Our franchisees work at the heart of their communities, delivering personalised care in customers’ homes, from a little extra help with daily life through to more complex care such as Dementia support.

With a reputation for excellence since our inception in 2005, Caremark has grown into one of the UK’s leading providers of home care services.

Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
We’re proud winners of the British Franchise Association HSBC Franchise of the Year and ranked Top 5 in the Elite Franchise Top 100 (2026). Our success is built on strong values, effective systems, and a genuine commitment to supporting our franchise network.

Why join Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive

You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised.

Benefits

• 33 days holiday (including bank holidays)

• 5 paid volunteering days per year

• Annual personal development budget

• Private medical insurance

• Life insurance cover

• Company pension scheme

• Free wellbeing counselling programme & support

• Ongoing training and development opportunities

• Business travel expenses

• Flexi-time- start between 08:00 and 10:00 and finish between 16:00 and 18:00