Technical Support Coordinator – Special Projects - Coventry
Technical Support Coordinator – Special Projects - Coventry
Are you a proactive technical professional with a passion for construction design and customer excellence? Brett Martin is seeking a dedicated Technical Support Coordinator – Special Projects to join our dynamic team. In this pivotal role, you will serve as the primary technical point of contact, delivering expert advice on bespoke rooflight systems and tailored architectural solutions.
You will play a vital role in connecting internal teams and external stakeholders, collaborating closely with commercial sales, production facilities, and on-site contractors. Your key duties will include interpreting and producing 2D AutoCAD drawings, developing production fabrication packs, preparing accurate project quotations, and supporting installation crews on live construction sites across the UK.
We are looking for someone with hands-on construction experience, particularly in roofing or glazing, paired with excellent communication skills and a solution-oriented mindset. If you are ready to make a tangible impact on high-profile projects within an established, industry-leading manufacturing company, we invite you to bring your expertise to Brett Martin.
About this role
As a Technical Support Coordinator within our Special Projects division, no two days will look the same. You will balance detailed technical CAD drawing work with customer engagement, translating bespoke project specifications into actionable manufacturing packs and accurate quotes.
Beyond desk-based technical coordination, you will have regular opportunities to get out on-site across the UK, conducting site surveys, advising installation teams, and ensuring rigorous quality and safety standards. This role offers excellent exposure across our entire manufacturing and project lifecycle, providing the perfect platform to expand your project management capabilities and technical design skills within a supportive, market-leading specialist environment.
ACCOUNTABILITIES / RESPONSBILITIES
Technical Support: Engage with customers and colleagues in providing roof lighting solutions, designs, drawings and information to enable optimum quoting, customer sign off and manufacture
Drawing Support: Ensure that all allocated projects are managed effectively, providing technical drawings, following agreed processes and deadlines, while meeting customer expectations. Develop and manage internal process projects, coordinating with other team members and departments.
Site Support: Support subcontract installation teams, ensuring high standards of workmanship, health and safety, and that all relevant documents (such as RAMs) are in place.
Customer Relations: Be the go-to expert for customers, providing technical advice and solutions. Build strong relationships with customers and other construction professionals, ensuring accurate specifications and requirements are met.
Quote Generation: Quickly and efficiently respond to client inquiries, generating quotes where necessary based on customer information. Liaising with commercial and sales teams to provide correct information for quoting purposes.
Collaboration: Work closely with production teams to address project issues, suggesting process improvements when needed. Collaborate with the drawing office to ensure designs meet project requirements.
Risk Management: Ensure projects proceed without unnecessary risk and liability, maintaining high standards of quality.
On-the-Go: Travel within the UK as needed, representing Brett Martin on-site and assisting with surveys and product advice.
Other Duties: Assist Special Project Team members with any ad-hoc tasks that support the smooth running of projects.
Tech-Savvy: Comfortably read and interpret CAD drawings, and proficient with Microsoft Office.
CAD Experience: Knowledge of 2D AutoCAD and the ability to produce basic construction drawings.
Customer Focused: Excellent communication skills, both written and verbal, with the ability to respond to customer queries professionally and efficiently.
Project Management: Previous experience managing or assisting in the management of projects, particularly in a customer-facing role.
Construction Experience: Hands-on experience working on live construction projects, with knowledge of roofing or glazing systems.
Adaptability: Flexible, solution-focused, and driven to meet team goals and deadlines.
UK Driving License: Full and valid, with willingness to travel across the UK (including occasional overnight stays).
What you will need
Required criteria
- Proficiency in reading, interpreting, and producing basic construction drawings in 2D AutoCAD
- Strong working proficiency with Microsoft Office Suite
- Demonstrated experience managing or assisting in the coordination of projects, ideally in a customer-facing capacity
- Hands-on experience working on live construction projects, with practical knowledge of roofing or glazing systems
- Excellent interpersonal, written, and verbal communication skills
- High level of adaptability, self-motivation, and problem-solving capability
- Full and valid UK Driving Licence with willingness to travel across the UK, including occasional overnight stays
Desired criteria
- Prior background in technical customer-facing roles or roofing systems
- Degree in a construction-related or engineering discipline
- Technical Experience: Background in technical customer-facing roles or roofing systems.
- Certifications: CSCS qualification, or a construction-related degree
Skills needed for this job opportunity
Customer Service
Problem Solving
Project Management
Risk Management
Microsoft Office Suite
Building Design
Product Knowledge
Business Awareness
Teamwork
Communication
Planning and Organising
Design drawing
