Depot Manager, Cumbernauld

Accountability

• To assist the Sales Director and Northern Regional sales teams to achieve company objectives.

• To motivate and drive the Internal office and site functions and assess their performance.

• Management of the site operations, including the vehicle fleet and drivers, to achieve all site KPIs to agreed targets, especially health & safety, housekeeping, stock control and vehicle utilisation.

• Ensure efficient planning and delivery accuracy, maintaining OTIF across P&D and AP businesses.

• Manage site productivity, site security, quality and customer service to meet overall company objectives.

• Develop sound business relationships with our customers.

• Manage customer enquiries and liaise with all company departments as necessary to satisfy customer needs.

• Manage customer care and relationship programme.

• Control recruitment and justify growth of the site to meet current and future demands.

• Prepare and implement business plan to ensure the company has a clear plan for future growth in line with improved customer service.

• Provide analysis as required by Management.

• Control site stock levels and accuracy.

• To update and monitor the CRM system as required.

• Ensure compliance with all laid down Company Procedures and Systems in particular, Health & Safety, ISO 9002 Quality Standard, Investors in People, Legal requirements, Site Discipline, Stock Control and Operational Effectiveness.

• To develop and manage all personnel areas including recruitment, training and discipline effectively.

• To have effective liaison with all colleagues, workforce, visitors, and customers, to promote and improve service and develop good working relationships.

• To be an effective member of the management teams for the business that Cumbernauld distribute for.

• Take responsibility for budgetary control of the depot, managing costs against agreed budgets.

• Contribute to, and implement where necessary, the company's Continuous Improvement Programme.

• Develop accurate and timely reporting techniques.

• Develop and maintain effective logistics and warehouse operation.

Decision Making Authority

• Responsible for management of all site based staff at Cumbernauld, including the vehicle fleet and drivers, and all plant and equipment.

General

• The Depot Manager may, from time to time, be required to carry out other duties as directed by the Managing Director.

• Any other duties as may reasonably be required.

Communications

• Ensure communications are maintained at the highest possible level between management and the workforce and keep directors advised of impending situations which could develop into more serious problems;

• Ensure staff are kept fully briefed regarding the work and performance required from them and give direction and support to ensure that tasks are completed on time;

• Develop mutual respect with employees, by ensuring that all dealings are objective and impartial.

• Comply with the Company's Team Briefing process.

Personnel

• Take care to always ensure that there is an adequately trained workforce to meet department requirements;

• Ensure that all employees are inducted, trained and validated in all aspects of their positions' requirements, to allow them to perform their functions safely and efficiently;

• Manage and motivate staff to ensure that flexible job roles exist for staff and that performance is both efficient and effective;

• Deal with day-to-day industrial relations problems ensuring legislation and company procedures are adhered to;

• Ensure that company procedures are followed with respect to recruitment and promotion of staff (policy guidelines);

• Ensure compliance with the company's Equal Opportunities Policy;

• Ensure that the company attendance management policy is implemented.

Personal Health & Safety Awareness

• All employees are required to:

• Take reasonable care of yourself and others who may be affected by your acts or omissions with regard to Health & Safety;

• Cooperate with the Company in all Health & Safety matters, policies and procedures etc. to enable the Company to comply with its own Health & Safety duties;

• Use any machinery, equipment, dangerous substances, transport equipment, means of production or safety device in accordance with Health & Safety training and instruction;

• Inform the Company of any work situation which may represent a serious and immediate danger to Health & Safety;

• Inform the Company of any shortcomings in the protection arrangements for Health & Safety;

• Ensure that all safety equipment is used and maintained in the correct way and any issues reported to the H&S Department immediately.

Health & Safety

• Through good housekeeping procedures ensure that a safe and clean working environment is always kept.

• Ensure that the Health & Safety Policy of the company is operated and constantly reviewed to ensure compliance with statutory regulations as they change from time to time.

Housekeeping

• Maintain a high standard of housekeeping within the department;

• The workplace must be always kept neat and tidy, and all waste material or product dealt with, as directed, in a prompt manner.

Discipline

• Ensure that you are aware of and comply with all Company regulations, as contained in the Employee Handbook, Work Instructions and other control documentation;

• Maintain acceptable standards of behaviour, attendance, timekeeping, etc., as detailed in the Employee Handbook and other control documentation.

Administration

Ensure records are kept up-to-date and accurate for all performance criteria e.g.: -

• Operational KPI's

• Stock accuracy and PI checks

• Vehicle and driver compliance records (e.g. tachograph, licence checks, maintenance/MOT schedules)

• Timekeeping / attendance

• Training

Ensure that all reports, studies etc. required are accurate, submitted on time and to the required standard.