Magherabuoy Hotel -Guest Service Agent
Magherabuoy Hotel -Guest Service Agent
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
Within this guest facing role you will be a key player in creating a warm and welcoming environment for guests. You will be expected to assist on directing external queries to the appropriate internal department. You will have a strong attention to detail and keep accurate records of the accommodation facilities. You will assist with food service ensuring you are following the correct food safety measures. You may at times assist other departments to ensure the seamless operations of the hotel
What we offer
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
About this role
Front Office
· Welcome guests to the property in a warm and understanding manner.
· Monitor the hotel emails and telephone line, directing enquiries to the appropriate person.
· Accurately maintain rooming lists and maintenance logs.
· Communicate guest requirements to other departments.
· Liaise effectively with the management team to find solutions to complex problems.
· Use the internal property management systems to ensure room logs are kept up to date.
· Complying with GDPR legislation.
Food & Beverage
· Achieve individual and departmental objectives
· Serve food and beverages to the standards set out by the hotel at all times.
· Follow the food and beverage sequence of service set out by the hotel at all times.
· Comply to the highest standards of cleanliness, safety and hygiene regulations at all times
· Clear and refresh lobby and restaurant tables (including the refreshment station).
· Responsible for the cleanliness of all equipment used to serve guests
· Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
· Participate in any training sessions, briefings and meetings as and when requested.
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.
Teamwork – work cooperatively and effectively with others
Brand Hearted - understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
Commitment – “I do what I say”, commitment to do the best in everything I do
Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
Integrity – honest, respectful and accountable
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- Experience within a customer facing role
- Basic level of IT proficiency
- Experience in hospitality industry
- Ability to work as part of a team
