Hampton by Hilton - Breakfast Supervsior
Hampton by Hilton - Breakfast Supervsior
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio, and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
As a Breakfast Supervisor, you will partake in the running of our breakfast service and be responsible for all aspects of the breakfast in the hotel. You will maintain consistent standards of service, ensuring guest satisfaction, whilst creating a working environment that supports the brand standards of Hampton by Hilton, and hotel targets.
Hours
32 hours per week available.
What we offer:
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
About this role
Your day to day
As a Breakfast Supervisor, be the leader on shift during service
· Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
· Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
· Have full awareness of Hampton by Hilton brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis
· Be present to meet and greet customers, checking requirements and passing on relevant information
· Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – always maintaining customer service
· Have full product knowledge of the facilities offered at the hotel
· Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
· Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
· Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
· Health and Safety management – comply with company procedures and Safety Risk Audits
· Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.
How do I deliver this?
“Hamptonality” is a term that the brand uses to define the proactive, friendly service that Hampton hotel team members offer guests daily, aligning with the product and amenities at the hotels.
Each member of the Hampton team is committed to anticipating and fulfilling guests' needs and therefore always strive to be:
• Friendly: I always go out of my way to be friendly to my colleagues and to guests
• Authentic: I am authentic and true to the brand
• Caring: I am caring and compassionate, I am always eager to lend a helping hand
• Thoughtful: I am thoughtful and consider the best course of action
• I find surprising ways to approach a challenge.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- Previous experience in hospitality and supervisor role.
- A professional, welcoming, and guest-focused manner.
- Strong leadership, organisation, and communication skills.
- Ability to remain calm and make decisions during busy service periods.
- Good knowledge of food hygiene and allergen procedures.
- Flexibility to work early mornings, weekends, and public holidays.
Desired criteria
- Experience within the hospitality industry as a supervisor
- Experience in working within a Breakfast supervisory role
