Technical Support Engineer - Coventry
Technical Support Engineer - Coventry
Your primary role is to gain a deep understanding of the company’s products, processes and industry in order that you can provide technical sales support (both pre and post sale) to internal and external customers to ensure BMDS only ever gives Advice You Can Trust and makes Promises We Keep. In doing so you will identify opportunities for and contribute to engineering change and product development activities to ensure BMDS only ever sell Products That Work.
About this role
Provision of technical product support to internal and external customers via phone and email.
Management of all support requests that come into technical department, ensuring all are responded to promptly, either directly or via other members of technical department.
Design and manufacture of tooling to produce new variants of existing products.
Creation of drawings and technical literature to support manufacture and sale of our products.
Provision of on-site technical support at construction and customer sites, including resolution of technical issues and completion of minor remedial work where required.
Share the knowledge you gain by providing training to colleagues and customers to enhance understanding business wide product knowledge.
Contribution to engineering change program to maintain efficient manufacture of existing product range.
Contribute to product/process research, development and improvement projects.
Adherence to company systems and procedures in delivery of all the above including proactively identifying, justifying and implementing improvements to them.
What you will need
Required criteria
- • Technical qualification (Degree, HND or similar) and/or substantial relevant work experience
- • Customer facing with excellent verbal and written communication skills, including a professional telephone manner
- • Working in a manufacturing environment
- • Provision of technical support to sales teams and customers
- • Management of multiple simultaneous projects and tasks balancing competing priorities
- • Autodesk AutoCAD or similar 2D CAD package
- • Commercially aware and highly numerate
- • Full clean driving licence
Desired criteria
- • Construction sites and trades, specifically industrial cladding/flat roofing and electrics
- • Building regulations
- • Vector graphics software such as Adobe Illustrator, Affinity Designer or similar
- • Materials science – metals, plastics and composites
- • Pultrusion, extrusion, thermoforming, metal and plastic fabrication, mouldings and castings, adhesives/tapes/ sealants/mechanical fasteners, bracketry and hardware, electrical actuators and control systems
- • Development of departmental processes to ISO 9001 standards
- • Technical authoring e.g. datasheets, installation / manufacturing instructions
- • Engineering principles and hand calculations
- Delivery of training to internal staff and external customers
- • Solidworks
