Admin / Receptionist - Full Time
Admin / Receptionist - Full Time
Evergreen Care is a healthcare organisation providing long- and short-term residential care and services. Although our primary focus is older person care, we also support others who need residential care. Evergreen Care currently operate twelve Nursing Homes nationwide. We offer a fresh perspective on nursing home care in communities across Ireland. Each of our homes focuses on creating a kind, caring and happy community for every resident in our care
To deliver our level of excellence in care, we need amazing people. From managers, nurses, and carers to administration, housekeeping and catering, each person plays a vital role in our Evergreen Care community. It’s not just their specialist skills, experience and extraordinary commitment that makes our people special, but also their kind and compassionate nature. More than a job, a career with Evergreen Care means you become part of a special community where you can make a real difference to the lives of our residents every day.
Middletown House Nursing Home is currently seeking a reliable, professional Administrator to join our team. We are looking for a candidate with flexibility, excellent organisational skills, and a commitment to maintaining a welcoming environment for residents and visitors alike. If you’re interested in making a difference in a supportive community, please apply to join our team.
Purpose of Position:
· To support the PIC in her role.
· To ensure the smooth running of the administrative department
· To ensure that everything you do reflects the privacy, dignity and respect of our residents.
· To greet all visitors to the home in a manner that reflects our mission statement.
Skills and Qualifications:
Proficiency in Microsoft Office and Outlook
Strong computer skills
Excellent communication and interpersonal skills
Ability to work independently and manage tasks efficiently
Must have access to own transport.
Must provide 2 suitable and relevant references & submit for Garda Vetting
About this role
RESPONSIBLE TO: PIC, DPIC and Nurse on Duty.
Role & Responsibilities:
· To greet all visitors to the home and ensure the visitors book is signed / completed in line with current Public Health guidelines.
· To open all company mail and to sort to the relevant departments. To deliver all residents mail as appropriate or give to the Nurse on duty.
· To provide a secretarial support to the PIC .
· To answer the phones and manage calls as appropriate in a professional and friendly manner. To input all enquiries/follow up details , into the Electronic System.
· To complete such paperwork / or financial documents as requested by the PIC /HR/or finance team .
· To manage incoming payments from Residents/Next of kin as per company policy.
· To manage petty cash and card payments as per company policy.
· In line with the Time Point policy, to assist the PIC in completing her HR function by assisting in the onboarding of all new staff, updating and managing the Time Point System and being responsible for the daily browser so that it is correct for payroll. To maintain the actual rosters and all other paperwork in line with the Health Act and other relevant legislation and to ensure its storage in the home is line with GDPR requirements. To ensure easy access to this information for reference and for relevant inspectors’ examination.
· To assist in the admission (to include notification to HSE), transfer, and discharge (to include notifications to HSE/Coroner) process of residents. To manage completion of the contracts of care for all new admissions and to report to the PIC or her deputy where gaps exist in the completion of same.
· To assist in the management of new staff and the compiling of their file to ensure compliance with Employment Law. (Electronic and paper) and to update all training in Epic or other platforms in use.
· To use the electronic systems in place to their optimum level and to report all cases of poor compliance or breaches in policies and procedures to your line manager.
· To seek quotations for items as directed by the PIC/Operations team.
· To place orders with our various suppliers in line with the correct procedures and to do so with an understanding of good housekeeping and storage management.
· To adhere to the policies laid down by the Nursing Home in the best interest of residents and staff.
· To attend compulsory training and any other relevant training or updating required in order to fulfil your role to the best standards.
· To develop good communication channels with the PIC of the home, residents and their relatives, the HSE and all other stakeholders that have an impact on, or interest in, the home.
· To assist residents with their post and telephone requirements. To make residents' appointments and to book taxis, etc.
· To be economical with the utilisation of resources in order that the optimum standard of work and value for money can be achieved, and to encourage other staff to be equally economical with resources.
· To assist in developing and maintaining a ‘home-like’ environment and atmosphere, where the resident is the central figure in all decision-making, ensuring that their right to individuality, privacy, dignity, independence and choice is our focus at all times.
· To participate in announced/unannounced visits from the Operations Manager and inspectors from the registration and inspector unit (HSE / HIQA), environmental health officer, fire authority and mental health commission, if applicable e.g., provide reports detailing staff training as requested by the PIC
· To comply with any reasonable request from the PIC or her deputy in the best interest of the residents and the company.
