Bank Receptionist Administrator - Casual
Bank Receptionist Administrator - Casual
We are seeking an articulate, welcoming, and organised Part-Time Receptionist / Administrator to join our pool of Bank Staff at Westward Care Ltd.
As the first point of contact for our residents, visitors, families, and professionals, you will play a key role in creating a warm, professional, and efficient environment.
This is a varied position combining front-of-house customer service with core administrative support. The ideal candidate will have a confident telephone manner, excellent communication skills, and the ability to remain calm and composed during busy periods. Proficient in the use of MS Office programmes.
About this role
Front of House & Reception:
Warmly greet and assist residents, family members, visitors, contractors, and health professionals.
Manage incoming phone calls promptly and professionally, directing queries or taking clear messages as needed.
Maintain a tidy, welcoming, and secure reception area.
Administrative Support:
Perform general clerical and administrative tasks such as mail handling, filing, photocopying, typing correspondence and using Excel spreadsheets for tracking and invoicing.
Assist with maintaining resident records, visitor logs, and staff management administrative tasks.
Coordinate with internal departments (care staff, kitchen, maintenance) to pass on relevant information smoothly.
Communication & Coordination:
Act as a polite, helpful, and empathetic point of contact for families and external agencies.
Maintain confidentiality and handle sensitive information in line with care home policies and GDPR.
Required:
Articulate with strong written and verbal communication skills.
Confident and professional telephone manner.
Strong organizational skills and ability to prioritize tasks in a busy environment.
Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations.
Computer literate (proficient with Microsoft Office / Outlook / Word / Excel).
Flexibility is key to this Bank Role to cover holidays, sickness and absences at short notice.
Preferred:
Previous experience in a Front of House, Hospitality, or Care Home setting.
Car Owner is preferable.
How to Apply
If you are interested in joining our team at Pennington Court Care Home, please submit your updated CV and a short covering letter detailing your relevant experience.
