Warranty Administrator
Warranty Administrator
There has never been a more exciting time to join Donnelly Group and advance your career. Based in Ballymena, this Group role offers excellent facilities, industry-leading pay, and full training to support your continued development.
As a Warranty Administrator, you will be responsible for the accurate and efficient processing of warranty claims in accordance with manufacturer policies and procedures. This includes the submission, tracking, and reconciliation of claims to ensure maximum reimbursement while maintaining compliance with all warranty standards and audit requirements across the Group.
About this role
Key Responsibilities
Process and submit warranty claims accurately and within required deadlines using manufacturer warranty systems.
Review repair orders to ensure accuracy, completeness, and compliance with warranty policies and procedures.
Monitor claim statuses, follow up on outstanding submissions, and resolve rejected or declined claims.
Maintain up-to-date knowledge of warranty policies, technical service bulletins, and recall campaigns.
Liaise closely with Technicians and Service Advisors to ensure all supporting documentation and diagnostic information is recorded correctly.
Prepare and maintain records to support internal and manufacturer warranty audits.
Communicate with manufacturer warranty representatives to resolve claim queries and policy-related issues.
Assist with goodwill applications and provide guidance on warranty-related technical enquiries.
Ensure all warranty submissions and correspondence are accurately recorded and maintained.
Support and guide the aftersales team on warranty procedures and best practices, delivering training where required.
Candidate Requirements
Experience in warranty administration. (Ideally in the automotive industry but not essential).
Proficiency in Microsoft Office.
What We Offer
30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Apply now and drive your career further with Donnelly Group!
What you will need
Required criteria
- Strong IT skills, knowledge of the Microsoft suite, previous experience with a CRM system would be an advantage
- Knowledge of claims processes, in particular warranty or finance concerns would also be an advantage
- Knowledge of the motor industry would be an advantage, but is not essential as full training will be provided
