Food & Beverage Assistant | Spa Café
Food & Beverage Assistant | Spa Café
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person, who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Food & Beverage Assistant at the exclusive Spa at Culloden.
Under the leadership of our friendly team, you will support our café within the Spa, providing our guests with an exceptional standard of service. You will also support other Food & Beverage outlets across the beautiful Culloden Estate. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven, and must be available to work weekends.
Hastings Hotels offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Further details on our employee benefits can be found here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About this role
To be responsible for serving food and beverages for the greatest enjoyment of our guests.
To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
To ensure all cash, charges, floats and till procedures are carried out correctly.
Greeting guests and responding to their queries.
To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
To always maintain the security of stock areas, immediately reporting any breaches.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management.
What you will need
Required criteria
- Right to Work in the United Kingdom
- A professional appearance
- A high level of attention to detail
- Excellent communication skills
- Ability to deliver an exceptional standard of customer service
- Previous hospitality experience is essential
Desired criteria
- Educated to Level 2 (GCSE grades A-C) or the equivalent in English and Mathematics
- Previous experience in a hotel or other high-quality establishment
Skills needed for this job opportunity
Operating Till Skills
Bar Service
Food Service Skills
Exceptional Customer Service Skills
