Care Coordinator Trowbridge

Job Purpose

The Care Coordinator plays a key role in ensuring the smooth, efficient, and high-quality delivery of person-centred care services. Acting as the main link between clients, care staff, and the office team, the postholder will coordinate care schedules, complete care assessments, reviews and risk assessments, maintain compliance with company policies and CQC standards, and ensure that every client receives safe, consistent, and compassionate support.

This role requires strong organisational and communication skills, a proactive approach to problem-solving, and the ability to build and maintain trusted relationships with clients, families, and colleagues.

Main Responsibilities

Care Coordination and Scheduling

• Plan and manage staff rotas efficiently, balancing client needs, staff availability, and service costs working alongside our care coordinators.

• Allocate and process new care referrals promptly and accurately.

• Ensure all client visits are appropriately staffed with trained and competent care workers.

• Monitor staff absences, holidays, and changes to availability, arranging cover as required.

• Distribute and maintain up-to-date schedules for both clients and staff.

• Manage and update the care management software system to ensure accurate and timely information.

Client and Staff Liaison

• Act as the first point of contact for care staff and clients regarding scheduling, service changes, and general queries.

• Build positive, professional relationships with clients, families, and multidisciplinary teams.

• Support new staff by arranging shadowing shifts

Service Development and Compliance

• Contribute to the ongoing growth and efficiency of the service through effective coordination and teamwork.

• Liaise with local authorities and health partners (including Wiltshire Council, NHS, and Community Teams) regarding referrals and care package management.

• Maintain awareness of CQC standards and support compliance within all aspects of the role.

• Participate actively in staff meetings and contribute ideas for continuous improvement.

Qualifications and Experience

• Previous experience in a healthcare or social care setting.

• Proven experience in rota coordination and staff scheduling.

• Strong knowledge of care planning and conducting client assessments.

• Excellent organisational, time management, and communication skills.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Level 3 in Adult Social Care or working towards this

Personal Attributes

• Compassionate, professional, and person-centred approach.

• Ability to remain calm under pressure and adapt to changing circumstances.

• Strong problem-solving and decision-making skills.

• Team player with a positive and supportive attitude.

Benefits:

·         Competitive salary

·         Professional development opportunities

Staff Benefits:

·         28 days paid holiday (inclusive of bank holidays); or pro rata for part-time staff

·         Auto-enrolment pension contributions

·         Blue Light care – national discount card

·         Staff/Performance bonuses