Duty Manager

Tallaght Cross Hotel is seeking an enthusiastic and professional Duty Manager to join our team.

The ideal candidate will act as a point of contact for guests and colleagues, resolving issues effectively while maintaining the high standards expected at Tallaght Cross Hotel.

Key Duties & Responsibilities

• Handle guest enquiries, requests, and complaints in a timely and professional manner

• Coordinate with housekeeping, maintenance, food & beverage, and other departments to ensure smooth operations

• Carry out regular inspections and address any issues promptly

• Ensure hotel policies, procedures, and health & safety standards are followed

• Manage emergency situations calmly and professionally when required

• Complete shift handovers, reports, and general administrative duties

• Support training and development of team members

• Act as the senior point of contact for guests and staff during assigned shifts

Requirements

• Minimum of 1–2 years’ experience in a similar position preferably within the hospitality industry

• Strong leadership ability with the confidence to manage a team

• Excellent organisational and communication skills

• Good problem-solving skills and a proactive approach

• Flexible availability, including evenings, weekends, and public holidays

Perks and Benefits of working at Tallaght Cross Hotel

• Competitive rate of pay

• PRSA pension scheme

• Career progression opportunities across the Windward group

• Employee Assistance Programme

• Digital Wellness Programme

• Complimentary, high quality meals on duty

• Discounted room & dining rates in Windward properties for you as well as friends and family

• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days