Service Manager -Fulltime
Service Manager -Fulltime
Company: Three StepsLocation: Three Steps Head Office, with regular travel to residential centresReporting To: Director of Care
Job Details
Three Steps is seeking an experienced and dedicated Service Manager to oversee the delivery of high-quality care across our Children's Residential and Disability Services.
This is a key leadership position, responsible for line managing up to five residential centres, supporting Centre Managers and care teams, and ensuring the delivery of safe, compassionate, person-centred and professionally informed care.
The successful candidate will play an important role in maintaining high standards of care, safeguarding children, young people and adults, ensuring regulatory compliance and supporting the ongoing development of our services.
Key Responsibilities
Provide leadership, management and operational oversight across up to five residential centres.
Line manage, supervise and support Centre Managers and their care teams.
Ensure safe, effective and person-centred care in accordance with individual Programmes of Care.
Maintain compliance with relevant legislation, regulations, HIQA standards and organisational policies.
Oversee safeguarding, child protection, risk management, incident reporting and complaints procedures.
Support recruitment, staff development, professional supervision and performance management.
Ensure appropriate staffing levels, rosters and effective allocation of resources.
Monitor service quality, maintain inspection readiness and drive continuous improvement.
Work collaboratively with families, external professionals and relevant stakeholders.
Participate in strategic service planning and the management on-call roster.
Qualifications & Experience
Candidates must have either:
A Level 8 degree in Social Care and a minimum of three years' management experience in Children's Residential Care or Disability Services.
OR
A Level 7 qualification in Social Care, a relevant management qualification suitable for a health or social care setting, and a minimum of three years' management experience in Children's Residential Care or Disability Services.
Exceptional candidates who do not meet all the above criteria may be considered at the discretion of the CEO.
Additional Requirements
Strong leadership, communication and organisational skills.
Sound knowledge of safeguarding, care standards and regulatory requirements.
Ability to manage multiple services and support multidisciplinary teams.
Full, clean manual driving licence.
Eligibility to work in Ireland.
Fluent written and spoken English.
Flexibility to travel and participate in a management on-call roster.
Join Three Steps
If you are a committed and experienced Social Care professional with strong leadership skills and a passion for delivering high-quality residential care, we welcome your application.
Apply now to join Three Steps as a Service Manager.
About this role
Three Steps is seeking an experienced, passionate and dedicated Service Manager to join our management team, supporting the delivery of high-quality care across our Children's Residential and Disability Services.
Reporting directly to the Director of Care, the successful candidate will be responsible for the operational oversight and line management of up to five residential centres, providing leadership, guidance and support to Centre Managers and their care teams.
The Service Manager will play a key role in ensuring that children, young people and adults receive safe, compassionate, person-centred and professionally informed care. This includes promoting their rights, wellbeing, independence and personal development while ensuring that individual needs and goals remain at the heart of service delivery.
The role involves maintaining high standards of care practice, safeguarding, regulatory compliance, staff development and operational performance. The successful candidate will work collaboratively with Centre Managers, care teams, families and external professionals to promote positive outcomes and continuous service improvement.
This is an exciting opportunity for an experienced Social Care professional with strong leadership skills, sound professional judgement and a genuine commitment to making a positive difference in the lives of vulnerable children, young people and adults.
The position is based at Three Steps Head Office, with regular travel to residential centres and participation in the management on-call roster.
Skills needed for this job opportunity
Audit Regulation Awareness
