Food and Beverage Assistant
Food and Beverage Assistant
About the Role
Are you passionate about delivering great customer service and creating memorable experiences for guests?
We are looking for a friendly, enthusiastic and hardworking Food & Beverage Assistant to join our team at Rivendale Lodge Retreat in The Peak District.
As part of our Front of House team, you will play an important role in ensuring our guests receive a warm welcome and an exceptional dining experience throughout their stay.
This role will typically involve working across Wednesday to Sunday, with shifts varying to meet the needs of the business. Flexibility is essential, as working hours will include weekends and bank holidays.
If you enjoy working in a busy hospitality environment, take pride in providing excellent service and love being part of a team, we'd love to hear from you!
About Us
With eight amazing destinations across the United Kingdom, each offering its own unique experience, we're proud to provide memorable holidays and experiences for our guests.
Whether you're looking to build a career in Food & Beverage, Grounds, Maintenance, Housekeeping, Entertainment or Management, there's a place for you within our company family.
Come and be part of a team that makes every guest experience special!
If this sounds like the role for you, we'd love to hear from you.
About this role
Main Responsibilities
As a Food & Beverage Assistant, you will:
Be a welcoming and approachable member of the Front of House team, helping to create a positive guest experience.
Take food and drink orders accurately and ensure they are delivered promptly.
Serve food and beverages efficiently, maintaining high standards of service.
Clear, clean and reset tables to ensure the restaurant is always ready for guests.
Maintain the cleanliness and presentation of all restaurant and bar areas to our five-star standards.
Assist with stock rotation, restocking and maintaining well-presented service areas.
Process payments and handle cash transactions accurately using our EPOS system.
Ensure glasses, crockery and cutlery are collected promptly to maintain a clean and welcoming environment.
Work closely with colleagues across the team to deliver an efficient and enjoyable service.
What We're Looking For
Ideally, you will have:
Previous experience in a Food & Beverage or hospitality role, although this is not essential.
A positive attitude and willingness to learn new skills.
Excellent communication and teamwork skills.
A friendly, approachable and customer-focused personality.
The ability to work confidently and efficiently in a busy environment.
Good attention to detail and pride in maintaining high standards.
Flexibility to work a variety of shifts, typically Wednesday to Sunday, including weekends and bank holidays.
A full driving licence and access to your own transport would be advantageous, depending on the location of the resort.
Above all, we're looking for someone who enjoys working with people and is passionate about delivering great guest experiences.
What’s in it for You?
We believe in looking after our team just as well as we look after our guests. As part of our team, you'll enjoy a range of fantastic benefits, including:
Competitive rate of pay.
Enhanced holiday entitlement.
Discounted staff breaks at our luxurious holiday resorts across the UK.
Free use of company facilities, including many of our gyms and swimming pools.
Food discounts across all resorts.
Discounts on spa treatments.
'Introduce a Friend' recruitment bonus.*
Company employee sick pay.*
Employee Assistance Programme.
Free access to our company training programme to support your development and career progression.
MediCash cash plan.
*Subject to terms and conditions
What you will need
Required criteria
- Right to Live and work in the UK
- Excellent customer service and strong communication skills
- Positive work ethic with a willingness to learn new skills
Desired criteria
- A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort
- Similar previous experience is preferred
