Area Manager
Area Manager
We are pleased to announce that applications are now open for three new Area Manager positions. Opportunities are available across the Northern, Southern and Greater Belfast regions.
The successful candidates will oversee the following branch networks:
Northern Region: Ballymena, Coleraine and Derry-Londonderry
Southern Region: Lisburn, Portadown, Enniskillen and Omagh
Greater Belfast Region: Abbeycentre, Belfast, Newtownards and Bangor
To apply for this role, please submit your CV as an expression of interest. Your CV should set out how you meet the requirements of the role and should be no more than 3 pages long.
Please note that, as part of your application, you will be asked to rank the three regional locations in order of preference. Please indicate your preferred region as 1, your second choice as 2, and your third choice as 3. Regions will be allocated in order of merit following the selection process. While every effort will be made to accommodate individual preferences, it may not be possible to allocate all successful applicants to their first-choice region.
About this role
The Area Managers are accountable for leading and developing a group of branches to deliver sustainable, strong sales performance, exceptional customer outcomes and effective community engagement. They are responsible for achieving mortgage, savings and business development objectives across their region through strategic thinking, effective leadership, coaching, performance management and local market engagement.
The Area Managers will drive a high-performance culture, deliver sales campaigns, retain customers, while ensuring branch teams identify and maximise opportunities, maintaining the highest standards of customer service, regulatory compliance, responsible selling practices and operational control.
Progressive Building Society is committed to providing equal opportunities for all.
What you will need
Required criteria
- A minimum of three years’ management experience in a regulated sales or customer-service environment, ideally within financial services.
- Proven experience of delivering sustainable sales growth, strong customer outcomes and service standards against agreed targets and measures.
- Demonstrable experience of leading, coaching and performance-managing managers or sales teams, including addressing underperformance and developing capability.
- Experience of leading across multiple teams or locations, or managing a complex business unit with responsibilities transferable to a multi-site leadership role.
- Strong experience of operating within a regulated framework, including oversight of conduct risk, operational controls, responsible selling, vulnerable customers and Consumer Duty.
- Experience of business and resource planning, leading change and translating strategic objectives into measurable action plans and improved business outcomes.
Desired criteria
- CeMAP or another relevant financial-services qualification.
- Experience within a branch-based bank, building society or comparable customer-facing financial-services organisation.
- Knowledge of mortgage and savings products, policies, processes, regulation and customer journeys.
- Previous multi-site or area management experience, including developing managers and supporting succession planning.
- Experience of local business development, community engagement, strategic projects or third-party relationships.
