Aftersales Advisor
Aftersales Advisor
Mervyn Stewart Group
Excellent remuneration package with uncapped bonus opportunities
Do you want to be part of an ever growing, family run company within the motor trade? Here in Mervyn Stewart Belfast and Bangor we are pleased to be able to offer excellent opportunity for permanent Aftersales Advisors to join our team. We want you to be part of our excellent teams as a key point of contact with customers.
We are a looking for a talented, pro-active, motivated advisor looking to broaden skills and knowledge within the motor industry. This will be a varied role for the successful candidate, working in a company where employees are the heart and soul of the business delivering the highest level of customer service to all our customers. You can help deliver that fabulous right first, and every, time service our customers know us for.
Interested? Then read on for more details about the position.
In every aspect of our retailing, the aim is always to exceed customer expectations and so customer care is of paramount importance in this role. You will be leading from the front to ensure that our customers receive the best possible experience.
Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About this role
Key Tasks and Duties
· Commitment to top quality customer service and satisfaction whether in service or parts department
· Returning Warranty parts in accordance with manufacturer guidelines
· Booking in vehicles and arranging courtesy cars
· Communicating with workshop on all aspects of Job Card Requirements
· Ordering parts stock from the manufacturer
· Ensuring parts are available for the technicians and that technicians are served as quickly as possible
· Selling our products and services
· All stock and orders to be checked against delivery and advice noted and located
· Parts to be properly located as per manufacturer guidelines
Experience & Criteria
· You should be a self-motivated, articulate and professional individual
· Good organisational and communication skills are an advantage for this role
· Working as a member of a team to achieve deadlines, maintain good customer relations and targets is key in this position
· Previous experience within the motor industry for minimum 1 year
· Full valid UK driving licence
. Relevant role experience preferred
· Franchise motor trade experience desirable but not essential
· IT literate
The Package
The successful candidate can expect:
A competitive industry salary dependent on experience & knowledge with excellent bonus opportunities
Manufacturer training and development programme
Company Pension Scheme
30 days holiday inc. stats increasing with long service
Health, Wellbeing and Discount Shopping Membership
Employee discounts
Long service recognition
Staff celebration events
Company awards
Company culture of recognition and inclusion
Company uniform/PPE where applicable
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
What you will need
Required criteria
- Ability to work as a member of a team to achieve deadlines, maintain good customer relations and targets
- Full valid UK driving licence
- IT literate
- You should be self-motivated, articulate and professional
- Good organisational and communication skills
- Previous experience within the motor industry for minimum 1 year
Desired criteria
- Relevant role experience within the motor industry
- Relevant Franchise motor trade experience
Skills needed for this job opportunity
Customer Service
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs
Time Management/Organisational skills
Verbal and Written Skills
Teamworking
