Night Porter
Night Porter
La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.
There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.
Working in hospitality is vibrant, flexible, and no two days are ever the same!
We have an exciting new role to join our growing team.
We are looking for a Night Porter to ensure the security of the hotel as a whole. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in the hotel as a whole. To assist guests and attend to their needs, cleaning duties as laid out by management.
About this role
Main tasks and duties
· To maintain and adhere to company’s health and safety policies;
· To ensure facilities hygiene standards are maintained;
· To maintain and operate reception area to hotel standards;
· To ensure operation of the switchboard, dealing with all customer and telephone enquiries;
· To make periodic checks in all areas of the building throughout the night;
· To serve residents drinks from the night bar as requested;
· To ensure all residents receipts are attached to their bill;
· To complete the night audit as directed by management;
· To complete the back up of the hotel systems as directed;
· To collect guests newspapers as requested;
· To ensure all closing procedures and security are adhered to for the protection of staff and property and customers as a whole;
· To promote and sell the hotel and its products with a friendly and helpful manner;
· To deal and handle with customer complaints and requests;
· To maintain a high standard of personal hygiene and appearance;
· To attend training courses as and when necessary;
· To ensure effective communication to management and peers;
· To ensure correct set-up of the hotel for business next day as directed by management;
· To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;
· Report and where appropriate take action on any incident, fire, loss or damage;
· To report all maintenance issues and take appropriate action;
· Any other duties and responsibilities as requested by the management.
What you will need
Required criteria
- The right to live and work in the UK
- A good level of English is essential
- Highly responsible & reliable
- A positive and friendly attitude
Desired criteria
- Previous experience in a similar role is preferred
Skills needed for this job opportunity
Establishing Rapport With Clients
Ability to Identify and Anticipate needs
Local Knowledge Skills
Building Relationships
