Terminal Manager

The Terminal Manager is responsible for the safe, efficient and cost-effective management of the CCEP warehouse operation, ensuring contractual service levels and business objectives are consistently achieved. Reporting to the Operations Director, Tilbury, you will provide strategic and operational leadership across all warehouse activities, develop high-performing teams, build strong customer relationships and drive continuous improvement. Working closely with internal stakeholders and customers, you will identify opportunities to improve operational performance, enhance service delivery and support the long-term growth of the business.

Key responsibilities:

• Lead the day-to-day CCEP warehouse operation, keeping safety, quality and operational performance as the highest priorities.

• Lead, coach and develop the Operations Manager, Customer Service Manager, Office Administrators, Stocks and Systems Manager, Shift Managers and wider operational teams.

• Develop succession plans and training programmes that strengthen capability, engagement and retention.

• Act as the primary operational contact for CCEP, building strong relationships and consistently exceeding customer expectations.

• Drive performance against agreed KPIs, including productivity, service, inventory accuracy, quality, cost and customer satisfaction.

• Identify and implement continuous improvement initiatives to increase efficiency, reduce waste and optimise warehouse processes.

• Plan labour and resources across variable workloads, maintaining budgetary control while maximising productivity and effective use of assets and equipment.

• Ensure full compliance with Health, Safety, Environmental and Food Safety standards, promoting a proactive safety culture.

• Work collaboratively with Engineering, Planning, Commercial and support functions; lead investigations and embed corrective actions and lessons learned.

• Support business growth, monitor operational expenditure, identify financial improvements, and present operational reports and improvement plans to senior management.

What we're looking for:

You will be an experienced, visible and commercially minded operational leader who thrives in a fast-paced warehouse, logistics or distribution environment. This is a full-time, site-based role at CCEP, Port of Tilbury, requiring the flexibility to support operations across shifts and changing workloads. You will build trusted relationships, make sound decisions under pressure and champion teamwork, accountability, innovation and exceptional customer service.

Skills & Qualifications:

• Significant management experience within a fast-paced warehouse, logistics or distribution environment.

• Proven people leadership experience, including coaching and development, performance, absence, conduct, capability and employee relations.

• Strong knowledge of warehouse operations, inventory management, customer service and continuous improvement methods.

• A track record of delivering operational KPIs while maintaining high standards of safety, quality, compliance and service.

• Clear communication and stakeholder management skills, with the ability to build effective relationships with customers, colleagues and third-party providers.

• Commercial experience managing budgets, labour costs, operational expenditure and productivity against financial targets.

• Experience of workforce planning, resource allocation and managing demand across shifts or variable workloads.

• Strong decision-making, problem-solving, risk management and change-management capability.

• Confidence producing and presenting reports, performance updates and improvement plans to senior stakeholders.

• Proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.

• Full driving licence valid in the UK.

• Full UK working rights.

What Forth Ports can offer you

At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy

• A competitive salary

• Discretionary bonus

• Private Medical Insurance (Single)

• Generous annual leave entitlement

• Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary

• In‑house Occupational Health — Provides professional workplace health advice, support, and guidance for employees across all sites

• Employee Assistance Programme (EAP) — Delivered through Health Assured, offering 24/7, 365‑day confidential wellbeing support via the Wisdom app or telephone access, covering mental health, financial advice, legal guidance, and emotional wellbeing

• Physiotherapy Support — Access to physiotherapy sessions through three external providers in Scotland, plus an onsite physiotherapist once per week in Tilbury

• An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees

• GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms

• Cycle to Work scheme to support affordable, sustainable commuting

• On-site free parking available for all employees

• Attractive family-friendly policies, including enhanced maternity cover

• Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays 

We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

As a signatory to the Armed Forces Covenant, we are committed to ensuring that members of the Armed Forces community are treated fairly and are not disadvantaged in their civilian careers because of their service.

We welcome applications from veterans, reservists, cadet force adult volunteers, and military spouses/partners, and we actively support flexible and inclusive recruitment practices.

How to Apply:

Please submit your CV and a cover letter when submitting your application via the ‘Apply Now’ link.