Hire Controller

Key Responsibilities:

• Respond to customer enquiries by telephone and email in a professional and timely manner.

• Understand customer requirements and provide clear information on equipment availability, hire rates and services.

• Prepare accurate quotations and follow up enquiries appropriately.

• Create and manage hire contracts, amendments, extensions and off-hires.

• Coordinate equipment availability, deliveries and collections with depot, engineering and transport colleagues.

• Maintain regular communication with customers and provide updates throughout the hire period.

• Build strong customer relationships and support repeat business through reliable, responsive service.

• Identify appropriate opportunities to promote additional products and services.

• Ensure customer, contract and equipment information is entered accurately on company systems.

• Complete all associated administration promptly and in line with company procedures.

• Assist with invoice, account and contract queries, liaising with relevant departments to reach a timely resolution.

• Work with the depot team to support fleet utilisation, service delivery and operational priorities.

• Take ownership of customer issues within the scope of the role and escalate where further support is required.

• Provide additional administrative and operational support to the depot where reasonably required.

To be considered for this position you must have:

• Previous experience in customer service, administration, coordination or a similar fast-paced role.

• Excellent written and verbal communication skills.

• Strong organisation and time-management skills, with the ability to manage competing priorities.

• A high level of accuracy and attention to detail.

• Good numeracy skills and confidence working with prices, quotations and contract information.

• Good IT skills, including Microsoft Outlook, Excel and Word.

• A proactive, practical approach to resolving customer and operational queries.

• The ability to work effectively both independently and as part of a team.

• A professional approach and a commitment to providing first-class customer service.

Ideal Candidate Attributes:

• Previous experience within the hire industry.

• Experience in temporary power, plant hire, equipment hire, construction, utilities or a related sector.

• Knowledge of hire contracts, fleet coordination or rental management systems.

• Commercial awareness and experience supporting sales or depot performance.

Person Specification:

• Customer focused and professional

• Organised and detail oriented

• Confident and a clear communicator

• Positve and proactive

• Calm when managing competing priorities

• Reliable and accountable

• Flexible to operational requirements

• Commercially aware

• Supportive and collaborative team member

• Motivated to learn and develop

Why Join Us:

This is an exciting time to join our thriving company. If you are a proactive individual ready to make a significant impact and help our business grow, we would love to hear from you.

Apply Now:

Be a part of our new venture and contribute to the success of Wernick Power Solutions. Apply today and help us build a standout team dedicated to excellence.

What You Will Get in Return

• Competitive salary and bonus scheme.

• Generous holiday allowance (rising with service).

• Option to buy extra holidays.

• Option to sell or carry over up to 5 days holiday.

• Christmas Shutdown.

• Early finish on Fridays.

• Group pension.

• Annual salary review each January.

• Life assurance of 2x annual salary.

• Personal accident insurance.

• Free onsite parking.

• Employee assistance programme.

• Training and progression opportunities.

• Family-run and well-established, secure company (trading over 80 years).

• Open door policy.

• Cycle to work scheme.

• Employee referral scheme.

• Benefits scheme (discounted retailers).

• Corporate eyecare scheme through Specsavers.

• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company. If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.

IMPORTANT NOTICE TO RECRUITMENT AGENCIES:

Any unsolicited CVs will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.