Front Office Receptionist
Front Office Receptionist
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive, five-star Culloden Estate & Spa.
Under the inspiring leadership of our Front Office Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to work on a part-time basis, 21 hours per week (excluding breaks), three shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 3pm to 11pm, and 12pm to 8pm.
The salary for this part-time position is £14,742 per annum, paid weekly. This is pro-rata the full-time equivalent salary of £24,570.
We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About this role
To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process. Typical tasks are;
To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
To be aware of all hotel services and be proactive in the sale of these to guests
To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
To be responsible for accurate and efficient accounts and guest billing processes.
To balance bank, cash, foreign currency and all transactions at the end of your shift.
To answer telephone calls from guests and external callers.
To assist guests with any reasonable request for hotel services
Respond to complaints and find the appropriate solution
To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
Report any technical and maintenance needs.
To ensure the security of reception and storage areas is maintained always.
To comply with all health, safety, hygiene and licensing policies and procedures.
To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
Any other duties as required by Management
What you will need
Required criteria
- A right to work in the United Kingdom
- Excellent command of the English Language to at least B2 level
- Previous Customer Service experience delievered in person, via email, and via telephone
- The ability to deliver an exceptional guest experience
- A professional appearance
- Educated to level 2 (GCSE grades A-C) or the equivalent in English and Mathematics
- Excellent computer literacy
Desired criteria
- Previous experience within a Hotel Reception
- Educated to Level 6 (Undergraduate Degree) in a relevant field such as Tourism & Hospitality Management or working towards
Skills needed for this job opportunity
Exceptional Customer Service Skills
Reception skills
Reservation skills
Local Knowledge Skills
