Call Centre Office Administrator
Call Centre Office Administrator
Reports to:
Reports to the Business Service Team Lead and Business Operations Manager.
Responsibilities:
Answering all telephone calls in prompt, clear and friendly manner.
Transferring calls efficiently.
Responding to customer queries.
Ensuring customers details are captured accurately when booking services.
Carry out precise data entry and other administrative duties.
About this role
Shared office Tasks below
Processing online orders.
Answering the door and greeting customers at the front desk.
End of month Matching and posting invoices & statements
Ensuring all your allocated/Department dockets are up to date.
Setting up new accounts for different departments when required as per phone call received.
Assisting your Accounts Colleagues/Financial controller with any quires in relation to your department regarding price errors/invoices/tonnage errors.
Generating and Exporting calls when rostered or required.
Assisting with the training of new employees when required.
Ability to commute/relocate: Oranmore, County Galway: reliably commute or plan to relocate before starting work (preferred).
