Reservations Agent
Reservations Agent
The Diamond Coast is looking for Part Time & Full Time Reservations Agent to join the Team!
Reservations Agent is responsible for handling customer booking inquiries, processing reservations, modifying or canceling bookings, and providing accurate information about services, pricing, and availability. They ensure excellent customer service by assisting clients via phone, email, or online systems, maintaining reservation records, and coordinating with relevant departments to guarantee a smooth guest experience
About The Diamond Coast
Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.
The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.
Join The Diamond Coast Hotel as a Reservations Agent Today!
About this role
Reporting To: Reservations Manager
Reservations Agent Responsibilities & Job Requirements
Tasks, Duties & Responsibilities
Role/Responsibilities:
Greets guests over the phone in a friendly, welcoming and courteous manner
Records reservation information accurately on Opera
Records and processes deposit information
Records special billing instructions, approves credit after consultation with Revenue Supervisor
Records requests for special accommodation and suites
Files all reservations in a systematic order for easy referral
Identifies commissionable reservations and secures required information
Informs other departments of VIP arrivals
Contributes to maximum occupancy and average rate by utilizing yield management
Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations
Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
Take ownership of guests’ issues and take action to resolve them immediately
Job Requirements:
This is a full-time role
Good command of English in both verbal and written communication
A natural ability to sell the Diamond Coast Hotel Experience
Confident with a pleasant disposition and well-groomed
Ability to work under pressure in a fast-paced environment
Working on rotating shifts, including weekends
Experience in revenue management systems desirable
Job Requirements:
This is a full-time role
Good command of English in both verbal and written communication
A natural ability to sell the Diamond Coast Hotel Experience
Confident with a pleasant disposition and well-groomed
Ability to work under pressure in a fast-paced environment
Working on rotating shifts, including weekends
Experience in revenue management systems desirable
Perks and Benefits of working at The Diamond Coast Hotel
Excellent rate of pay
Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days
Employee referral programme
Learning and Development opportunities
Opportunity to progress within the Windward Group
Windward Group Hotel discounts
Employee Assistance Programme
Meals on duty
Social events
