Part-time Receptionist Administrator

Part-Time Receptionist / Administrator

Location: Pennington Court Care Home, Beeston, Leeds (LS11)

Hours: 21 hours per week – Working Monday, Wednesday and Thursday

Shift Pattern: 9:00 AM – 5:30 PM

Position Type: Part-Time

About the Role

We are seeking an articulate, welcoming, and organised Part-Time Receptionist / Administrator to join our team at Pennington Court Care Home. As the first point of contact for our residents, visitors, families, and professionals, you will play a key role in creating a warm, professional, and efficient environment.

This is a varied position combining front-of-house customer service with core administrative support. The ideal candidate will have a confident telephone manner, excellent communication skills, and the ability to remain calm and composed during busy periods.

Key Responsibilities

• Front of House & Reception:

  • Warmly greet and assist residents, family members, visitors, contractors, and health professionals.

  • Manage incoming phone calls promptly and professionally, directing queries or taking clear messages as needed.

  • Maintain a tidy, welcoming, and secure reception area.

• Administrative Support:

  • Perform general clerical and administrative tasks (e.g., mail handling, filing, photocopying, and typing correspondence).

  • Assist with maintaining resident records, visitor logs, and staff management administrative tasks.

  • Coordinate with internal departments (care staff, kitchen, maintenance) to pass on relevant information smoothly.

• Communication & Coordination:

  • Act as a polite, helpful, and empathetic point of contact for families and external agencies.

  • Maintain confidentiality and handle sensitive information in line with care home policies and GDPR.

Key Skills & Experience

Required:

• Articulate with strong written and verbal communication skills.

• Confident and professional telephone manner.

• Strong organizational skills and ability to prioritize tasks in a busy environment.

• Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations.

• Computer literate (proficient with Microsoft Office / Outlook / Word).

Preferred:

• Previous experience in a Front of House, Hospitality, or Care Home setting.

How to Apply

If you are interested in joining our team at Pennington Court Care Home, please submit your updated CV and a short cover letter detailing your relevant experience.