Receptionist
Receptionist
Join the Compassionate Team at Railway Lodge Care Home
Located in the heart of Dunmurry, Railway Lodge Care Home is a welcoming and supportive environment, dedicated to delivering high-quality, person-centred care. Our 80-bed home provides a wide range of services, including care for older people, dementia support, and specialised assistance for individuals with physical disabilities and mental health conditions.
If you’re looking to make a real difference in the lives of others as part of a professional and compassionate team, we’d love to hear from you.
The Role
This role is for 15 hours per week. The role of Receptionist is to support the Home in providing a friendly and professional front of home service to all visitors, residents and staff members. The role involves managing the front desk, answering and directing calls, handling administrative tasks, and providing a warm and welcoming service.
Due to the nature of the services provided, some residents may become confused or irritated, and visitors could become emotional and upset. Therefore, the Receptionist should be prepared to handle difficult situations in an empathetic manner, demonstrating cultural awareness and sensitivity whilst interacting with residents and visitors from diverse backgrounds.
About this role
Main Responsibilities
Greet visitors, residents and staff, providing support if necessary.
Deal with incoming and outgoing communications and mail/ packages.
Schedule appointments., controlling access in and out of the building.
Clerical and administration duties relating to staff as well as residents.
Ensure the reception area is kept clean, is organised and welcoming at all times.
Maintain confidentiality of sensitive information.
The Benefits
Paid annual leave
The chance to be part of a growing Healthcare company
4-weekly pay
Continuous professional development and training
Values-led culture
Opportunities for progression
Pension plan (if applicable)
Attractive hourly rate
Access NI fee paid
Monthly incentives and recognition awards
Free parking
We do not offer sponsorship for this role.
Healthcare Ireland is an equal opportunities employer and welcome applications from all suitably qualified persons.
What you will need
Required criteria
- To be organised and able to prioritise a varied and competitive workload
- Excellent communication skills with the ability to act with discretion when required
- The Right to Work in the UK
- Educated to GCSE level or equivalent standard, with a high level of literacy and numeracy
- Previous experience within an administration or customer service role
Desired criteria
- Previous administration experience within a nursing home environment
- Keyboard and PC skills with a basic level of proficiency for the standard range of Microsoft Office applications such as Outlook, Excel and Word
