Leisure Club Receptionist
Leisure Club Receptionist
An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.
Roles and Responsibilities
Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30
Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00
40 hours per week across 5 days including weekends
To create a warm and friendly welcome for all members and guests
To undertake general reception duties, dealing with customer feedback,
Ensuring phones are answered in a timely and friendly manner
Perform required administrative duties
To ensure high standards of professionalism and customer service are maintained at all times
To work well with team members and other departments within the resort
To act as an ‘information hub’ for members and guests
To communicate effectively and efficiently between members and management, relaying issues and information to both.
Keep reception area clean and tidy.
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
Be aware of and follow all Health and Safety procedures all times
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
Excellent face to face customer service skills and excellent telephone manner
Can work under pressure in a fast-paced environment
Good team player with excellent communication and interpersonal skills
Self-motivated and organised
IT Skills such as word, email and databases
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
Job Types: Full-time, Permanent 40 hours
Pay: £12.96 with the opportunity of commission
Benefits:
Company pension
Discounted or free food
Employee discount
Gym membership
On-site parking
About this role
An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.
Roles and Responsibilities
Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30
Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00
40 hours per week across 5 days including weekends
To create a warm and friendly welcome for all members and guests
To undertake general reception duties, dealing with customer feedback,
Ensuring phones are answered in a timely and friendly manner
Perform required administrative duties
To ensure high standards of professionalism and customer service are maintained at all times
To work well with team members and other departments within the resort
To act as an ‘information hub’ for members and guests
To communicate effectively and efficiently between members and management, relaying issues and information to both.
Keep reception area clean and tidy.
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
Be aware of and follow all Health and Safety procedures all times
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
Excellent face to face customer service skills and excellent telephone manner
Can work under pressure in a fast-paced environment
Good team player with excellent communication and interpersonal skills
Self-motivated and organised
IT Skills such as word, email and databases
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
Job Types: Full-time, Permanent 40 hours
Pay: £12.96 with the opportunity of commission
Benefits:
Company pension
Discounted or free food
Employee discount
Gym membership
On-site parking
