Reservations Agent - Connemara Coast Hotel
Reservations Agent - Connemara Coast Hotel
A fantastic opportunity to join the Reservations team here at The Connemara Coast Hotel.
We are now hiring for an Reservations Agent
About The Connemara Coast
Spectacularly set on the Wild Atlantic Way and the shores of Galway Bay, our luxurious four star Connemara Coast Hotel offers visitors an ideal base from which to explore the spectacular scenery of Connemara and the vibrant city of Galway, a mere 15 minutes away. With grounds that sweep down to the water’s edge, what better place to relax and unwind while taking in the stunning views across Galway Bay to the Burren of Co. Clare.
Role & Responsibilities
All our team pride themselves in offering exceptional guest service to ensure we always go above our service standards. Your role with us will include:
To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Hotel’s facilities.
To ensure that we maximise yield through occupancy and rate.
To liaise with reception to resolve any queries from guest billing.
About this role
Requirements
Notwithstanding your positivity and ambition for hospitality, we ideally would like you to have some experience for your role as outlined below:
Previous experience in a similar role in hospitality.
Strong oral and written communication skills are essential.
High level of computer literacy is essential.
Good organisation and administration skills with high levels of attention to detail.
Working knowledge of working with a PMS system.
Perks & Benefits of working at Connemara Coast Hotel
We offer the below to all our team members:
A welcoming & supportive team environment
Opportunities for development within the Hotel & wider Windward Group
Meal on duty
Refer a friend scheme
Staff discounts throughout the Hotel & its sister properties
Complimentary car-parking
Employee Assistance Programme
Digital Wellness Programme
Competitive Salary & hourly rates
Team awards & team recognition scheme including employee of the month, long service awards, team recognition days & random treat days
About Windward Management
Connemara Coast Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
If you're a proactive and detail-oriented individual with a passion for sales, events, and customer service, we would love to hear from you!
Join us today as a Reservations Agent!
What you will need
Required criteria
- Previous experience in a similar role in hospitality.
- High level of computer literacy is essential.
