Kiosk Attendant, The Barn Bistro Coffee Dock

Key Responsibilities

Customer service

• Greet every customer warmly and serve them promptly, including at busy times.

• Prepare and serve hot drinks (coffee, tea, hot chocolate, etc.) to the Barn Bistro recipe and quality standards.

• Prepare, assemble and serve sandwiches and other food items freshly to order or from the display, following portion and presentation guidelines.

• Answer questions about the menu, ingredients and allergens accurately, and refer to the allergen information whenever unsure.

• Deal with queries and complaints politely, and escalate to a manager where necessary.

Opening the kiosk (from 8:00am)

• Open up, switch on and check all equipment (coffee machine, fridges, till, card terminal).

• Check stock, dates and temperatures, and set up the display and serving area.

• Complete opening checklists and temperature logs.

Cash handling and sales

• Operate the till and card terminal accurately and process all sales correctly.

• Handle cash responsibly, keep the float secure and carry out cash-ups as instructed.

• Report any discrepancies to management immediately.

Food safety and hygiene

• Follow HACCP procedures and all food safety, hygiene and allergen policies.

• Maintain personal hygiene and wear the correct uniform at all times.

• Record fridge/hot-hold temperatures, cleaning and date-labelling as required.

• Store and rotate stock correctly (first in, first out) and dispose of out-of-date items.

Cleaning and presentation

• Keep the kiosk, equipment, counters and surrounding area clean and tidy throughout the shift.

• Complete cleaning schedules, including coffee machine cleaning and end-of-day deep clean.

Stock and ordering

• Monitor stock levels of drinks, food, cups and consumables, and report shortages to management in good time.

• Receive and check deliveries where they fall within the shift.

Closing the kiosk

• Complete cash-up and secure takings as per procedure.

• Clean down, restock for the next day and complete closing checklists.

• Switch off equipment and lock up securely.

Lone Working Responsibilities

• Work safely and confidently without direct supervision.

• Follow the lone working procedure, including check-in/check-out arrangements with management.

• Know the emergency, fire and first aid procedures, and the location of the first aid kit and fire exits.

• Report any accidents, incidents, near misses or security concerns immediately.

• Never leave the kiosk unattended or unsecured without following the agreed procedure (e.g. for breaks, locking the till).

• Contact the manager promptly if unwell, if there is a problem with equipment, or if help is needed.

Person Specification

Essential

• Friendly, positive and professional manner with customers

• Reliable, punctual and trustworthy, with a good attendance record

• Able to work on their own initiative and stay calm under pressure

• Good communication, numeracy and cash-handling skills

• Willingness to learn and follow procedures

• Basic Food Safety/Hygiene certificate (or willingness to complete training)

Desirable

• Previous experience in a café, kiosk, coffee shop or retail setting

• Barista experience

• Knowledge of allergen management

• First aid training

Working Conditions

• Shifts fall between 8:00am and 5:00pm, [including weekends/bank holidays as rostered].

• The role is on your feet for most of the shift, with some lifting of stock.

• Unpaid/paid breaks as per company policy and applicable employment law, with break cover arranged in advance.

• Uniform provided.