Receptionist for 5* Hotel
Receptionist for 5* Hotel
At The Fitzwilliam, we believe great hospitality starts with great people. We are currently looking for an experienced Hotel Receptionist to join our Front Office team and help us deliver the warm welcomes, personalised service and memorable experiences that keep our guests coming back time and again.
The role involves:
Providing an outstanding guest experience by exceeding guest expectations.
Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
Ensuring all tasks and checklists are actioned and completed during shift.
Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
Maximising all available sales opportunities by actively upselling the hotel facilities and rates.
Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.
Having the highest standards of presentation and cleanliness at the Front Desk.
About this role
The ideal candidate must have:
Excellent communication skills both verbal and written
Previous experience of Opera Cloud reservations system is preferred
Exceptional selling skills both upselling and cross selling
Attention to detail
Strong customer focus skills
Positive attitude to work
Enjoys a sense of empowerment and a want to improve
The ability to work shifts and weekends
What you will need
Required criteria
- Exceptional selling skills both upselling and cross selling
- Ability to work on a fully flexible schedule
Desired criteria
- Previous experience of Opera is preferred
Skills needed for this job opportunity
Hospitality
Exceptional Customer Service Skills
Reception skills
Reservation skills
Local Knowledge Skills
