Workshop Manager
Workshop Manager
Donnelly Group is recruiting a Workshop Manager to join our team. Working within a busy and successful dealership, this is an excellent opportunity for someone looking to progress their career and take the next step into a workshop leadership role. The successful candidate will play a key role in leading the workshop team and ensuring high standards of performance, quality and customer service are maintained.
About this role
About This Role
Manage the workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction.
Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings.
Monitor repairs to ensure all work is completed correctly, efficiently and Right First Time.
Identify warranty repairs and obtain authorisation where required.
Support Technicians with complex technical issues, escalating where necessary.
Keep Service Advisors updated on repair progress and any additional work identified.
Ensure Repair Orders/Job Cards are accurate, complete and suitable for customer explanations and warranty claims.
Carry out quality control checks, including road tests where required.
Maintain high standards of health, safety and environmental compliance.
Ensure completed vehicles are prepared and ready for customer collection.
The Person
Ideally qualified to Master Technician level.
A minimum of 3-4 years' experience within an automotive workshop environment, ideally within a franchised dealership.
Excellent organisational and communication skills, with the ability to lead and support a workshop team.
A full UK driving licence is essential.
Employee Benefits
30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.
The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.
Donnelly Group is an equal opportunities employer.
Apply now and drive your career further with Donnelly Group!
What you will need
Required criteria
- Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
- A full driving licence is essential
- Previous supervisory or managerial experience is highly desirable.
