Reservations Agent, Part-Time
Reservations Agent, Part-Time
Job Description
To provide a professional, efficient and personalised reservations service to all guests, travel agents, tour operators and corporate clients. The Reservations Agent will be responsible for managing individual and group reservations accurately, maximising room revenue and ensuring every guest receives a seamless five-star experience from the initial enquiry through to arrival.
Working Hours
This is a part-time position, with shifts scheduled every Wednesday, Friday & Saturday. The role may include bank holidays, depending on the hotel's occupancy and operational needs.
About Aghadoe Heights
Aghadoe Heights Hotel and Spa is a luxury 5-star hotel with a spectacular location overlooking the spectacular world famous Lakes of Killarney and the magnificent MacGillycuddy's Reeks mountain range.
At the forefront of the luxury hotel scene for over 50 years, this luxury resort comprises 74 elegant bedrooms and suites offering breath-taking views, either of the hotel gardens, the rolling Kerry countryside or the magical lakes and mountains.
Our world combines the luxury of contemporary comfort with the warmth of Irish hospitality. Our cherished heritage is our love of life, our focus is sharing it.
Join our fabulous team at Aghadoe Heights Hotel & Spa as a Reservations Agent
About this role
Key Responsibilities
Reservations & Guest Service
Handle telephone, email and online reservation enquiries in a warm, professional and efficient manner.
Make, amend and cancel reservations accurately in the hotel's PMS Hotsoft.
Provide detailed information on bedrooms, facilities, dining, spa and hotel services.
Identify guest requirements and recommend the most appropriate room type and package.
Personalise reservations by recording special requests, occasions, preferences and relevant guest information.
Liaise with Front Office, Concierge, Spa, Food & Beverage and other departments to ensure guest requirements are communicated and actioned.
Maximize room revenue through effective upselling of room categories, packages and additional services.
Process deposits, payments, guarantees and cancellation requirements correctly.
Assist with group reservations, rooming lists and amendments when required.
Deliver consistently high standards of service in every guest interaction.
Key Skills & Experience
Previous experience in hotel reservations, reception, front office or a similar customer-service environment is desirable.
Experience within a four- or five-star hotel would be an advantage.
· Excellent telephone and written communication skills. Fluent in English
Strong attention to detail and excellent organisational skills.
Strong sales and upselling ability.
Experience with PMS/Hotsoft and Microsoft Office.
Professional, friendly and confident manner.
About Windward Management
Aghadoe Heights Hotel & Spa is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
What you will need
Required criteria
- Excellent telephone skills
- Excellent written communication skills
- Reservations
Desired criteria
- Experience with PMS
- Experience with Hotsoft
Skills needed for this job opportunity
Customer Service
Reservation skills
Planning and Organising
Organisational skills
