Assistant Aftersales Manager
Assistant Aftersales Manager
Assistant Aftersales Manager Mervyn Stewart Belfast
This is an exciting and exceptional opportunity for a pro-active and enthusiastic Service Advisor/Parts Advisor looking for progression into an Aftersales Management role to join the Mervyn Stewart team. A proven track record in all aspects of After Sales will be needed with a minimum 2 years experience in an Aftersales department within a franchised car dealership. Excellent communication, organizational and team building skills and a high level of commercial awareness will be required.
Excellent remuneration package, bonus earning opportunities and company car
In every aspect of our retailing, the aim is always to exceed customer expectations and so customer care is of paramount importance in this role. You will be leading from the front to ensure that our customers receive the best possible experience.
Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About this role
Role and Responsibilities
Ensuring the smooth running and day to day activity of the Service & Parts department.
Effective stock management to provide an efficient service to our workshop as well as our trade/retail customers.
To support the efficient and profitable operation of the Service & Parts department.
Developing relationships and providing great product knowledge and creating an exceptional customer experience.
Supporting the Service department with the booking of customer vehicles in for service, maintenance and repairs liaising with the workshop to manage daily workload.
A full and valid UK driving licence will be required
This is a dual role and the ideal candidate will have previously worked as a Service or Parts Advisor and looking to take their first step into management.
What we offer
An excellent salary
·Bonus earning opportunities
Company car
Company Pension Scheme
30 days annual leave including statutory holidays, increasing with length of service.
Manufacturer-backed training and career development programmes.
Employee discounts across the business.
Long service recognition awards.
Staff celebrations, social events, and annual company awards.
Genuine opportunities for career progression within a growing business.
A supportive and inclusive culture where achievements are recognised and valued.
So what are you waiting for?
Mervyn Stewart is an Equal Opportunities Employer. We are committed to providing secure and rewarding employment in a positive workplace where every colleague is valued, respected, and recognised for their contribution.
Mervyn Stewart reserves the right to enhance the selection criteria to assist with shortlisting. Applications may close early once a suitable number of high-quality applications have been received.
What you will need
Required criteria
- A full and valid UK driving Licence
- Excellent customer service record
- Minimum 2 years' experience in an Aftersales department within a franchised car dealership
- Effective operation of Dealer Management Software
- Demonstrate ability to be a great team player
- Great communication skills
Desired criteria
- Knowledge of Warranty Procedures
- IT Skills
Skills needed for this job opportunity
Audit Regulation Awareness
Establishing Rapport With Clients
Planning & Scheduling
Prioritisation
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs
Keeping People Informed
Building Teams
