Complex Care Support Worker
Complex Care Support Worker
Join Our Team as a Support Worker
Are you a dedicated and experienced Support Worker looking for a rewarding career supporting an individual with complex care needs in their own home in Newcastle?
We are looking for skilled and compassionate Support Workers to provide consistent, person-centred care, supporting the individual to live as independently as possible.
This role is ideal for someone with experience supporting individuals with physical disabilities and learning disabilities, who is patient, reliable and committed to providing high-quality care tailored to individual needs.
What We Offer Our Care Team
We value our team and offer a rewarding package for this role:
A competitive salary
Permanent contract
Rotas 4 weeks in advance
Regular opportunities for overtime
Ongoing training and development
Supportive management and clear career progression opportunities
Access to your holiday pot at any time, releasing the funds when you need them most
24/7 support, with somebody always on hand to advise and help
Essential Requirements for this Care Job
To be successful in this Support Worker role, you will need:
A minimum of 12 months' experience supporting individuals with complex care needs
Experience supporting individuals with physical disabilities and learning disabilities
Experience providing personal care and supporting with daily living
Confidence supporting individuals with communication needs
Confidence using digital care planning systems
Excellent communication skills and a patient, compassionate and professional attitude
A valid UK driving licence and access to your own vehicle
Eligibility to work in the UK
Desirable Qualifications
NVQ/QCF Level 3 in Health and Social Care (Adults or Children)
Current First Aid training
Experience supporting wheelchair users
Experience supporting individuals with visual impairments
Experience supporting individuals who are non-verbal
Medication administration experience
About this role
Your Responsibilities as a Support Worker
In this role, you will provide a therapeutic, person-centred approach to supporting an individual with complex needs in their own home. The focus is on promoting independence while ensuring their health, safety and wellbeing at all times.
The individual receives 2:1 support, 24 hours a day, 7 days a week.
Your key duties will include:
Supporting with all aspects of daily living, including personal care
Supporting with eating and preparing meals
Maintaining a clean and safe home environment
Supporting the individual to access the community and attend education
Supporting an individual who uses a wheelchair, while encouraging and assisting them to walk short distances with staff support where appropriate
Taking the time to understand the individual's communication methods, as they are non-verbal
Providing appropriate support for partial sight, helping the individual safely access and engage with the world around them
Supporting with medication administration
Building a positive, consistent and trusting relationship with the individual
Promoting independence, dignity and choice
Maintaining accurate digital care plans, risk assessments and incident reports
Working collaboratively with colleagues, family members and relevant professionals to provide consistent, safe and effective care
Shift Pattern
The service operates Monday to Sunday on a rolling 3 days on, 3 days off or 4 days on, 4 days off rota.
You will work a mixture of:
Day shifts: 08:00–20:00
Night shifts: 20:00–08:00
There are regular opportunities for overtime to provide cover for annual leave and sickness absence.
Who We're Looking For
It's important that we share the same values. We ask that the following matters to you:
Making a positive difference: You love knowing that what you do and how you do it matters.
Taking pride in your work: You aspire to deliver quality in everything you undertake.
Relationship building: You love taking the time to get to know people, their interests and aspirations. Building respectful and meaningful relationships is important to you.
What you will need
Required criteria
- Confidence in using digital care planning systems.
- Excellent communication skills and a calm, resilient and professional attitude.
- A valid UK driving licence and access to your own vehicle.
- Eligibility to work in the UK.
Desired criteria
- NVQ/QCF Level 3 in Health and Social Care (Adults or Children).
- Current First Aid training.
