Hotel Receptionist – Jackson's Hotel, Ballybofey, Co. Donegal
Hotel Receptionist – Jackson's Hotel, Ballybofey, Co. Donegal
Part-time | Competitive Rates
Jackson's Hotel in Ballybofey is looking for a friendly and professional Receptionist to join our front office team. If you enjoy meeting people, have a positive attitude, and want to be part of a busy, welcoming hotel, we'd love to hear from you.
About this role
About the Role
As a Receptionist, you will be the first point of contact for our guests, giving them a warm welcome and making sure their stay runs smoothly from arrival to departure. You will handle check-ins and check-outs, answer queries, and work closely with your colleagues across the hotel to deliver excellent service.
Key Responsibilities
Welcome guests and carry out check-ins and check-outs efficiently
Take and manage reservations by phone, email, and in person
Answer guest queries and provide information about the hotel and local area
Handle payments, billing, and cash accurately
Deal with guest requests and pass on any issues to the relevant department
Keep the reception area tidy and well presented
Work closely with housekeeping, food and beverage, and management teams
Follow hotel procedures for health and safety, security, and data protection
What We're Looking For
Previous experience in a hotel reception or customer service role is an advantage, but full training will be provided
Excellent communication skills and a friendly, helpful manner
Good organisational skills and attention to detail
Basic computer skills; experience with a property management system (PMS) is a plus
The ability to stay calm and professional during busy periods
Flexibility to work a rota including early mornings, evenings, weekends, and bank holidays
Fluent English; additional languages are a plus
What We Offer
Competitive rates of pay
Staff meals while on duty
Full training and opportunities for career progression
A friendly, supportive team environment
Staff Discounts across Gallen Group
What you will need
Required criteria
- Must possess a friendly demeanor.
- Must maintain a professional attitude.
- Must enjoy interacting with people.
- Must have a positive attitude.
- Must have strong communication skills.
- Must have customer service skills.
- Must be proficient in basic computer use.
- Must be available for part-time work.
Desired criteria
- Previous experience as a receptionist.
- Experience in a hotel or hospitality environment.
- Ability to work effectively in a busy environment.
Skills needed for this job opportunity
Customer Service
Attention to detail
Communication
Organisational skills
