Front Office Supervisor – Villa Rose Hotel, Ballybofey, Co. Donegal
Front Office Supervisor – Villa Rose Hotel, Ballybofey, Co. Donegal
Front Office Supervisor – Villa Rose Hotel, Ballybofey, Co. Donegal
Full-time | Permanent | Competitive Salary
The Villa Rose Hotel in the heart of Ballybofey is looking for an experienced and enthusiastic Front Office Supervisor to lead our front office team. If you take pride in giving guests a warm Donegal welcome and enjoy motivating a team to deliver excellent service, we'd love to hear from you.
About this role
About the Role
As Front Office Supervisor, you will oversee the day-to-day running of our front desk, making sure every guest has a smooth, friendly experience from check-in to check-out. You will support and guide the front office team, handle guest queries and feedback, and work closely with other departments to keep the hotel running efficiently.
Key Responsibilities
Supervise, train, and motivate the front office team, including preparing rosters
Manage check-ins, check-outs, reservations, and room allocation
Handle guest queries, special requests, and complaints professionally and promptly
Oversee cash handling, billing, and end-of-shift reconciliations
Maximise room occupancy and revenue through upselling and effective reservation management
Liaise with housekeeping, food and beverage, and management to ensure seamless service
Maintain high standards of presentation at the front desk and in reception areas
Make sure health, safety, and data protection procedures are followed
What We're Looking For
At least 2 years' experience in a hotel front office or reception role, ideally with some supervisory experience
Experience with a property management system (PMS) is an advantage
Excellent communication and customer service skills
Strong organisational skills and a calm, positive approach under pressure
Good IT skills and attention to detail
Flexibility to work a rota including early mornings, evenings, weekends, and bank holidays
Fluent English; additional languages are a plus
What We Offer
Competitive salary
Staff meals while on duty
Ongoing training and opportunities for career progression
A friendly, supportive team environment
Staff discounts across Hotel Group
What you will need
Required criteria
- Proven experience as a Front Office Supervisor.
- Demonstrated ability to lead a front office team.
- Demonstrated ability to motivate a team to deliver excellent service.
- Strong commitment to delivering excellent guest service.
- Enthusiastic and positive approach to work.
Desired criteria
- Familiarity with the local Ballybofey/Donegal area.
- Proficiency with hotel property management systems (PMS).
- Strong communication and interpersonal skills.
Skills needed for this job opportunity
Customer Service
Team Management
Hospitality
Communication
