Accommodation Assistant
Accommodation Assistant
Job description
As an Accommodation Assistant, you will be part of a supportive and diverse team that works together to maintain high standards of cleanliness and comfort for our guests. While the environment can be busy at times, tasks are structured and routines are clearly explained.
Your duties will include:
Greeting guests and colleagues in a polite and respectful manner
Maintaining high standards of cleanliness and hygiene in:
Guest bedrooms
Bathrooms
Public areas
Working as part of a team, with clear instructions and support where needed
Providing consistent and reliable housekeeping service in line with hotel standards
Completing full cleaning services for vacated bedrooms
Refreshing stay-over bedrooms, including replenishing amenities, according to guidance
Learning and following the standards and procedures of the Accommodation Department
Reporting any maintenance or housekeeping issues to a supervisor
About this role
We are looking for someone who:
Can stay organised in a busy environment, using routines, task lists, or guidance where helpful
Is comfortable with new or varied tasks, and approaches challenges in a calm and positive way
Is reliable and consistent in delivering a good standard of service
Works co-operatively with colleagues and supports others as part of a team
Has clear and respectful communication skills
Diversity & Inclusion:
Castle Leslie Estate believes that embracing equality and diversity in the workplace benefits not just Castle Leslie Estate, but also individual employees, divisions, and our customers. All our employees bring their own background, work style, distinct capabilities, experience, and characteristics to their work. We recognise that our talented and diverse workforce reflects the diversity of our customers and markets, and we want to utilise the widest range of skills, knowledge and experience in our business while complying with legislation.
Support & Reasonable Accommodations:
We are committed to creating an inclusive workplace. We are happy to support.
If you have individual needs or accommodations you’d like to discuss, you can email: HR@castleleslie.com or do so during the interview process.
