Service Manager: CQC Registered
Service Manager: CQC Registered
Service Manager – John Turner House
📍 Lowestoft, Suffolk🕒 37 hours per week📄 Permanent💰 Salary: from £35,000 per annum💼 Employee-Owned Organisation
Lead with Purpose. Make a Difference Every Day.
Are you an experienced social care leader looking for your next challenge? We're looking for a passionate and motivated Service Manager to lead John Turner House, ensuring the delivery of outstanding, person-centred support for people with learning disabilities, complex needs and a valuable break for their family carers.
At Leading Lives, we're an employee-owned, not-for-profit social enterprise where our people are empowered to make a difference and every customer is at the heart of what we do.
This is an exciting opportunity to lead a dedicated team, who have been through a period of change, to drive high standards of care and support people to live fulfilling, independent lives.
About this role
As Service Manager, you will provide strong leadership and oversight of the day-to-day operation of the service, ensuring it remains safe, effective and focused on achieving positive outcomes for the people we support.
You'll be responsible for:
Leading and inspiring a team with a Team Manager and Support Workers
Ensuring the delivery of high-quality, person-centred support
Maintaining compliance with CQC regulations and organisational standards
Managing service performance, audits, safeguarding and health & safety
Overseeing staffing, rotas and resource management
Building positive relationships with families, professionals and external partners
Driving continuous improvement and supporting the development of your team
Embed a recently implemented Care Management system
🌱 Why Join Leading Lives?
Employee-owned organisation
Award-winning learning and development opportunities
Up to 8% employer pension contribution
Employee Assistance Programme and wellbeing support
Cycle to Work scheme
Retail and lifestyle discounts
Opportunities for career progression and professional development
A rewarding role where you can have a lasting impact on people's lives
✅ About You
We're looking for someone who:
Holds a Level 5 qualification in Health & Social Care
Has experience leading teams within a social care setting
Understands CQC regulations, safeguarding and quality assurance processes
Has experience supporting people with learning disabilities
Demonstrates excellent communication, organisational and problem-solving skills
Leads with confidence, compassion and a commitment to person-centred support
🚀 Your Journey With Us
We'll provide a comprehensive induction and ongoing support from our experienced leadership team, helping you succeed in the role and continue developing your career.
Employment is subject to an enhanced DBS check and safer recruitment requirements.
Join Leading Lives and help create opportunities, independence and great outcomes for the people we support at John Turner House. 💙
What you will need
Required criteria
- Must be an experienced social care leader.
- Must have experience in delivering person-centred support.
- Must have experience supporting people with learning disabilities.
- Must have experience supporting people with complex needs.
- Must have knowledge and experience of CQC regulations and standards, specifically in managing a CQC registered service.
- Must be able to drive high standards of care.
Desired criteria
- Demonstrated passion and motivation for social care leadership.
- Experience in leading teams through periods of change.
Skills needed for this job opportunity
Managing Teams
Quality Management
Leadership
Ability to support clients with learning disabilities and/or complex needs
