IBIS City Centre - Night Manager
IBIS City Centre - Night Manager
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
The Night supervisor is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night supervisor particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.
Hours: 40 per week
What we offer
Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
About this role
Your day to day
Communicate handover information to all departments daily.
To ensure all staff are trained to the standards agreed.
To participate in any training & development, including the creating of training plans for your department.
Review progress of all staff at agreed time period and maintain records.
To comply with the hotel health & safety policy & assist management to comply with all legal Health & Safety requirements & report any breech of the policy.
To comply with the hotel fair employment policy & assist management in implementation of this policy & report any breech of the policy.
To effectively communicate all relevant information to management & other departments promptly & accurately.
To be aware of all emergency panels in reception & evacuation procedures.
To maintain a good working relationship with all departments
Security of the hotel building at night, floor walks and noise control
Ensure the cleaning of the hotel public areas to appropriate standards.
To ensure that all staff report for duty on time in the correct uniform & groomed to the agreed standards.
To be aware of future business & ensure proper planning is in place to meet guest’s expectations.
To ensure all sales are accurately recorded through agreed hotel procedures.
To ensure all payments are received & recorded accurately through the agreed hotel procedures.
To investigate & report & inaccuracies in reception and bar staff banking.
To be aware of all and ensure all staff follow the departmental procedures.
To comply with all reasonable request from management.
Resolve problems & complaints in an effective manner to the hotels & guests’ satisfaction or communicate the matter to management.
To ensure all stock necessary for the running of your department are in place & sufficient back up to meet the business needs. (Vending, F&B, Breakfast)
Report any stock discrepancies to management at the earliest point.
To minimise wastage.
To ensure safekeeping of company property and guest property.
To be responsible for the high level of cleanliness in your work environment.
To rectify or report to management any problem which may be detrimental to the hotels business or customer opinion of the hotel
To support all departments through peak periods.
Using of Quore on a daily basis for all department’s issues.
Put procedures in place to reduce energy cost in night-time.
How do I deliver this?
"Heartist Transforming" - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:
Make guests feel welcome
Make guests feel heart-warmed
Make guests feel incredible
Make guests feel like they belong.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- Excellent Communication skills
- Professional Attitude and Image
- Cash Handling experience
- Previous bar experience
- Experience working in front office/reception as a supervisor or above for at least 6 months
Desired criteria
- Minimum 6 months managerial experience
- 1 years managerial experience in a similar role
