Ibis Budget - Front Office Supervisor

Your day to day:

People

·         Assist the Front Office Manager in all aspects of their duties

·         Assisting in managing the efficient operation of reception.

·         Meeting Andras Hotels and Ibis Budget targets including, financial and quality targets, etc.

·         Communicate objectives and budgets to the team, ensuring objectives are set and targets are met

·         Measuring and communicating results at meetings

·         Liaise with Housekeeping Department to ensure room image is maintained and the rooms policy is adhered to

·         Maintain inter-departmental relationships to ensure seamless guest services

·         Provide input for Front Office Department Meetings and deputise in cases of absence

·         Support the Front Office Manager to ensure employee orientation, training and succession planning is carried out to standard

·         Actively participate in training and development programs and maximise opportunities for self-development

·         To assist the Front Office Manager in the development of the reception team and actively coach on hospitality skills, department procedures etc.

Guest Experience

·         To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales

·         Supporting the Front Office Team enabling them to meet all guest requirements effectively.

·         Maintenance of guest information

·         Maintenance of information about local events

·         Responsible for group bookings

·         Assisting Management with serious complaints

Responsible Business

·         Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines

·         Demonstrate service attributes in accordance with industry expectations and company standards

·         Familiarise yourself with the company values and model desired behaviours

·         Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety

Financial

·         Control the availability of rooms, rooms types, accuracy of room count and rate categories

·         Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

·         Compile statistics for front office and provide reports relating to that area

·         In conjunction with the Front Office Manager interpret the department's budget

·         Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets 

·         Compile occupancy statistics

·         Cash handling and banking procedure

·         Dealing with irregular payments

·         Assisting in credit policies and facilities

·         Assisting in cash security procedures

 How do I deliver this?

Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

·                      Make guests feel welcome

·                      Make guests feel heart-warmed

·                      Make guests feel incredible

Make guests feel like they belong

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.