Part-Time Offsales Assistant | Palmerstown House
Part-Time Offsales Assistant | Palmerstown House
Purpose of the Job
To contribute to the turnover and profitability of the Fitzgerald Group by ensuring all customers experience a satisfying visit and receive the highest standard of goods and customer service by being attentive, responsive and anticipate the customers’ needs while creating and maintaining customer friendly relationships.
Midweek and weekend availability required.
About this role
Duties & Responsibilities
· To ensure all customers receive the highest standard of service quickly, efficiently and courteously
· To ensure all customer feedback is reported in line with company procedures, and dealt with in a polite and professional manner
· Greeting customers, assisting and engaging with them, providing advice and upselling where appropriate
· Maintain a professional neat appearance
· Ensuring your service area is kept clean and tidy at all times
· Restocking and replenishment of Off Licence inventory, merchandising and supplies
· Awareness of products, promotions and prices, and being informed on upcoming events
· Professional and polite age checks for any customers appearing under the age of 25, in line with RSA regulations
· To ensure all home delivery procedures are been followed
· Participate and engage in performance and development reviews on a regular basis
· Ability to manage time effectively
· Strong communication skills with both cusotmers and colleagues
What you will need
Required criteria
- Ability to provide high standards of customer service.
- Ability to demonstrate attentiveness to customer needs.
Desired criteria
- Previous experience in a customer-facing role.
- Experience working in a retail environment.
Skills needed for this job opportunity
Customer Service
Sales Pitching
Responding to Customer Needs
