Care Coordinator

What You'll Be Doing

As our Care Coordinator, you will work closely with the Registered Manager, Operations Director, Field Supervisors and wider care team to support the effective day-to-day running of the service.

Your responsibilities will include:

• Coordinating and maintaining customer care schedules and staff rotas

• Matching carers to customers based on needs, personality, location, skills and preferences

• Promoting excellent continuity of care and reducing unnecessary changes of carers

• Ensuring all customer visits are appropriately covered

• Responding quickly and effectively to sickness, absence and changes in care requirements

• Communicating rota changes clearly with carers, customers and families

• Monitoring scheduled visits and responding to late, missed or potentially missed calls

• Supporting new care packages and ensuring appropriate staff are allocated before services commence

• Working closely with the recruitment team to identify current and future staffing requirements

• Coordinating shadowing, introductions and competency requirements where appropriate

• Maintaining accurate information within our electronic care planning and scheduling systems

• Supporting the management of annual leave and staff availability

• Helping ensure working hours, travel time and rotas are planned safely and realistically

• Supporting customer reviews and responding to changes in care needs

• Building positive relationships with customers, relatives, carers and healthcare professionals

• Supporting the office with day-to-day operational and administrative duties

• Participating in the on-call rota

• Supporting the care team in the community when necessary

• Escalating safeguarding, medication, health, staffing or service concerns appropriately

• Supporting compliance with CQC regulations, company policies and best practice

• Contributing to audits, quality monitoring and continuous service improvement

What We're Looking For

We are looking for someone who is organised, approachable and able to remain calm when priorities change.

Ideally, you will have:

• Previous experience within domiciliary care, home care or a similar health and social care environment

• Previous experience in care coordination, scheduling or a similar operational role

• A good understanding of person-centred care

• Strong organisational and time-management skills

• Excellent telephone and face-to-face communication skills

• Confidence dealing with customers, families and care professionals

• The ability to manage competing priorities in a busy environment

• Good IT skills and confidence using digital care planning and scheduling systems

• A proactive approach to solving problems

• A strong understanding of confidentiality and professional boundaries

• A genuine commitment to providing high-quality care

Experience using Access Care Planning or similar care management systems would be advantageous but is not essential.

A Level 3 qualification in Health & Social Care or equivalent would also be desirable.

A full UK driving licence and access to a vehicle are preferred due to the community-based nature of our service.

The Person Behind the Role

We're not simply looking for someone who can manage a rota.

We want someone who understands the people behind it.

You'll need to recognise that changing a carer isn't just moving a name on a screen. For many of our customers, their carer is an important and trusted part of their daily life.

You'll be someone who communicates well, thinks ahead, takes ownership and genuinely cares about delivering a reliable service.

What We Offer

As part of the Compassion First Home Care team, you will receive:

• A competitive salary

• Supportive and approachable management

• Workplace pension scheme

• Holiday entitlement

• FREE Blue Light Card, providing discounts with hundreds of retailers

• Ongoing training and professional development

• Opportunities to complete nationally recognised NVQ qualifications

• Annual pay reviews based on cost of living

• Genuine opportunities for career development and progression

• The opportunity to play an important role in a growing, highly regarded local care provider

Why Compassion First?

We believe excellent care starts with excellent people.

We want our Care Coordinator to have the confidence and support to make good decisions, build strong relationships and help create a service where customers and carers feel genuinely valued.

If you are passionate about care, enjoy solving problems and want to play a central role in delivering a high-quality home care service, we'd love to hear from you.

Compassion First Home Care
Local care for local people.