Food & Beverage Assistant
Food & Beverage Assistant
JOIN A LEGACY OF HOSPITALITY
Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.
For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.
With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Food & Beverage Assistant at the 5-Star Culloden Estate & Spa.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.
We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you attain those – and offer an extensive range of learning and development opportunities.
We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.
In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:
Complimentary meals when on duty.
An exclusive, preferential room rate across our entire portfolio of hotels.
20% Discount on food at our restaurants.
Retail discounts and perks.
Free parking at selected sites.
29 days’ holiday increasing with service, plus your birthday.
Access to an extensive health and wellbeing programme.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/
Hastings Hotels is an Equal Opportunities Employer.
About this role
To be responsible for the presentation of the bar and the service of beverages and snacks for greatest enjoyment of our guests.
To maintain the cleanliness of service areas according to Hastings Standards.
To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, bar stocks, preparing and serving beverages, taking orders and payments.
Greeting guests and responding to their queries.
To ensure all cash, charges, floats and till procedures are carried out correctly.
To use equipment and bar pumps efficiently, to maintain proper measures and ensure minimum wastage.
To always maintain the security of stock areas, immediately reporting any breaches.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management.
What you will need
Required criteria
- Right to Work in the United Kingdom
- Ability to deliver an exceptional standard of customer service
- A professional appearance
- A high level of attention to detail
- Excellent communication skills
- Previous hospitality experience in a quality establishment
Desired criteria
- Previous experience in a hotel
- Familiarity with Cocktails
Skills needed for this job opportunity
Operating Till Skills
Bar Service
Food Service Skills
Exceptional Customer Service Skills
