eCommerce Production Assistant

ROLE OBJECTIVE:

The primary objective of this role is to facilitate the seamless upload of product information to the company's website, ensuring accuracy and efficiency. Additionally, the role includes providing coverage for customer service during annual leave and peak periods.

Responsibilities:

• Upload product information (online titles, descriptions, attributes, images) onto the website using the company’s content management system.

• Ensure the accuracy of product data before uploading by conducting thorough QA/QC of all online templates and collaborating with the buying team to address inconsistencies or data gaps.

• Ensure that products with multiple variants (e.g., sizes, colours) are correctly grouped together and displayed in a seamless and user-friendly manner on the Product Detail Page (PDP). All variants should be visible and easily accessible to the customer without navigating away from the product page.

• Ensure all products are categorised correctly in the appropriate hierarchies before uploading and verify that they are linked to the correct pages on the website.

• Create new collections whenever a new brand or hierarchy is introduced.

• Troubleshoot any issues that arise during the upload process using the product error report and resolve them in a timely manner.

• Proactively chase and manage missing images with urgency. If required images cannot be obtained, coordinate the transfer of stock to stores.

• Proactively manage the daily GRN report for unpublished products, working closely with buying administrators to prioritise the submission of templates & imagery.

• Support the buying team in completing online templates during high-pressure periods, ensuring deadlines are met and accuracy is maintained.

• Use Photoshop & Canva to resize images according to our specified standards and guidelines.

• Ensure the user experience is seamless by ensuring all product images and descriptions are consistent and correctly formatted in alignment with brand guidelines.

• Link matching products after upload to enable the "Shop the Look" feature, ensuring seamless navigation and a cohesive shopping experience.

• Execute additional product categorisation for sales and specific collection promotions.

• Report progress and performance.

• Provide coverage for the customer support team during annual leave and peak trading periods.

• Any other responsibilities that arise within the Omnichannel function

If this role sounds like your next career move, then we would love to hear from you.