Commercial Services Executive

Responsibilities

• Act as a main point of contact for customers both locally and international based;

• Build strong, credible relationships with Customers, ensuring total satisfaction within Brett Martin product offering;

• Having an in-depth knowledge and understanding of each customer account, and any specific requirements;

• Collaborate closely with customers with regards to orders and enquiries;

• Work closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment;

• Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock;

• Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced;

• Ensure all quality issues raised by the Customer are followed through, and were appropriate raise and follow through credit notes for payment;

• Ensuring relevant Sales person is kept informed of any issues relating to their particular customers;

• Ensuring international based sales team are kept informed of all updated price lists;

• Providing all necessary Sales information for Customer visits i.e turnover, historical sales prices/s orders.

• Order entry, involving accuracy and attention to detail.