Food & Beverage Assistant

Primary Job Purpose:

An exciting opportunity has arisen for a Food and Beverage Assistant to join our Food & Beverage team. As a Food and Beverage Assistant, you are responsible for creating a warm and welcoming environment for guests during breakfast, lunch and dinner service and provide a great service making the guest experience truly memorable. We are looking for enthusiastic individuals, with a can-do attitude and commitment to making a difference.

We are happy to discuss individual requirements in terms of weekly hours

Part Time and Full Time role available

Roles and Responsibilities:

• Providing exceptional levels of service to all guests responding to requests and complaints in a timely manner and ensuring guest satisfaction

• Preparing the outlets ready for service and ensuring the operation is left ready for the next shift

• Taking beverage orders from customers, preparing and serving drinks as requested, paying attention to detail

• Assist with the receiving and storage of goods

• Maintain a good food safety, hygiene standards and practices

• Assists with cellar operations

• Assists with the preparation of a food and beverage functions service

• Cleaning of equipment

• Cleaning and maintaining glassware and crockery for service

• Preparation of waiter service stations

• Preparation of tables

• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.

• Be aware of and follow all Health and Safety procedures.

• This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

• Confident and approachable

• Positive, can-do attitude

• Good team work and can work well alone

• Calm under pressure during busy periods

• Excellent selling and customer service skills

• Can use own initiative and problem solve

• Resilience and calm attitude when dealing with face-to-face complaints

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Share of Resort Service Charges on a monthly basis

• Access to wellness programmes

• Extra days holiday after 2 years

Job Types: Part-time, Permanent, Flexi hours contract

Pay: From £8 Up to £12.71 per hour