IBIS Coleraine Riverside - Food & Beverage Team Member
IBIS Coleraine Riverside - Food & Beverage Team Member
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
Our F&B outlet makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Team Member you will welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you will create memories as delightful as the dishes. You must be able to work evenings and weekends.
Hours
16 hours
What we offer
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Discount at Puregym
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
· Employee Assistance Programme (EAP) & Wellbeing App
· Perks & Discounts – access to perks and discounts on travels, shopping and much more
About this role
Your day to day
Food & Beverage
Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you will turn our high standards into memorable meals for every guest
Own your Work station – keep on top of supplies and equipment, and minimise waste
Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
Help create a safe space by following our safety procedures and wearing necessary protective equipment
Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
Help with washing up and other kitchen duties when needed
Give guests a better experience by helping with any queries or advice
Wear your uniform with pride
Take on other ad-hoc duties when the whole team needs to pull together.
What we need from you
Essential
Compliant – as well as meeting local laws on food handling and serving alcohol, you will be above the minimum age required
6 months experience within a Food & Beverage/Waiting staff role
Good communication and listening skills
Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel.
Desirable
Experience within a customer service role
Experience within the hospitality industry.
How do I deliver this?
Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:
Make guests feel welcome
Make guests feel heart-warmed
Make guests feel incredible
Make guests feel like they belong.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
What you will need
Required criteria
- Compliant – as well as meeting local laws on food handling and serving alcohol, you will be above the minimum age required
- 6 months experience within a Food & Beverage/Waiting staff role
- Good communication and listening skills
- Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel
Desired criteria
- Experience within a customer service role
- Experience within the hospitality industry
