BodyScape - Front of House Team Member
BodyScape - Front of House Team Member
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers, answering any queries they may have face to face or over the phone. Creating a friendly, relaxing and professional environment, you’ll provide exceptional and efficient customer service and as working as part of the Front office team you’ll give a warm welcome, answering queries in a caring and helpful way, and ensuring everyone feels valued.
Hours
8 hours per week available.
What we offer:
Discounted hotel rates at six thousand hotels worldwide
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Communication and advice on Health and Wellbeing
Free membership at BodyScape Health Club
Andras Academy – Training & Development Programmes & progression opportunities within the Andras Hotels Group
Hotel Incentive Scheme
About this role
Your day to day
Communicate positively with club members providing a positive outlook to work and fitness
Show productivity and positivity in a pressurised environment
Meet individual team targets on a daily, weekly and monthly basis
Be well presented, professional and polite at all times.
Promote the sales of fitness products and merchandise
Support the membership team and contribute towards membership sales targets in club
Ensure the cashing up procedures are followed and banking completed in line with company expectations.
Have passion for the overall standards and appearance of the club at all times, focusing on giving every member excellent service
Ensure the facility meets Health & Safety requirements.
Promote benefits to members by showing them how to use it
Manage problem swipes effectively.
Drive positive member retention through delivering reception processes to an excellent standard, encouraging members to get involved with peak time gym floor activity and Group Fitness by making tanoy announcements, and having 121 conversations to encourage participation.
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.
Team Work – work cooperatively and effectively with others
Positive and “Can Do” attitude – positive, friendly manner with customers and colleagues
Commitment – “I do what I say”, commitment to do the best in everything I do
Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
Integrity – honest, respectful and accountable
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- • One year experience in reception / front of house role
- • Experienced in a high standard customer service, customer facing role
- • Willing and able to become qualified in Emergency Responder, First Aid & Pool Operations
- • A passion for fitness and helping others work towards goals
Desired criteria
- Experience working in Front of House in a gym
- Qualified in First Aid
- Qualified Emergency Responder
- Qualified in Pool Operations
- Experience of being a key holder for the gym
