Assistant Front Office Manager
Assistant Front Office Manager
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?
We are currently looking for an Assistant Front Office Manager to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.
Job purpose:
To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company. Liaise closely with Housekeeping, and Front Office Manager.
About this role
Main Responsibilities and Key Tasks
Supervise accurate and efficient Front Desk operations including check in/out procedures
Support Team Members in handling guest requests and enquires to ensure a positive outcome
Ensure the Front Desk Manager is fully aware of any relevant feedback from guests and/or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Desk Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel team members
Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
To show willingness to take on additional responsibilities when necessary
To have a thorough knowledge of and adherence to the law with regard to the following company regulations
Fire regulations and procedures
Health and safety regulations
First aid procedures
To ensure that the company dress code & Grooming policy is adhered to at all times
To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager
What you will need
Required criteria
- Right to work in the UK
Desired criteria
- Hospitality experience
