Receptionist

Receptionist – Part-Time

Hawkchurch | 20 Hours Per Week

About the Role

We are looking for a friendly, professional, and approachable Receptionist to join our team at Hawkchurch on a part-time basis, working 20 hours per week.

This is a fantastic opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about providing a welcoming and positive experience.

As a Receptionist, you will be the first point of contact for visitors, guests, and customers, ensuring everyone receives a warm welcome and professional service. This is a varied role, ideal for someone who is organised, approachable, reliable, and able to multitask effectively.

The role will involve working 20 hours per week, with flexibility required to work across different days, including weekends and bank holidays where required.

About Hawkchurch

Hawkchurch provides a welcoming and friendly environment, with the reception team playing an important role in ensuring visitors and guests receive a high standard of service.

You will work as part of a supportive team, helping to create a positive experience from arrival through to departure. This is a great opportunity for someone looking to develop their customer service, administration, and reception skills within a friendly working environment.

Key Responsibilities

• Welcome visitors and guests in a friendly and professional manner.

• Handle enquiries in person, over the telephone, and via email.

• Manage bookings, payments, and reservations using internal systems.

• Provide accurate information about Hawkchurch, its facilities, and the local area.

• Respond to questions, feedback, and queries promptly and professionally.

• Deal with any issues or concerns appropriately, escalating where necessary.

• Coordinate with other teams to ensure facilities and areas are ready for visitors and guests.

• Process check-ins and check-outs efficiently and accurately, where applicable.

• Maintain a clean, organised, and welcoming reception area.

• Support general administrative duties and day-to-day reception operations.

• Handle confidential information appropriately and follow data protection procedures.

• Follow all relevant company policies, including health and safety procedures.

• Provide consistently high levels of customer service.

What We're Looking For

• Previous experience in a customer service, reception, or administration role is desirable.

• Excellent communication and interpersonal skills.

• A friendly, welcoming, and professional manner.

• Strong organisational and multitasking abilities.

• Good IT skills and confidence using computer systems.

• The ability to work independently as well as part of a team.

• The ability to remain calm and professional in a busy environment.

• A flexible and reliable approach to work.

• A positive attitude and willingness to help others.

• A commitment to providing an excellent customer experience.

Why Join Us?

As part of Darwin Escapes, you'll have access to a range of benefits and opportunities, including:

• Heavily discounted holidays across Darwin Escapes resorts.

• Discounts when dining or using spa facilities across our resorts.

• Free use of many resort facilities.

• MediCash Health Plan.

• Employee Assistance Programme.

• Training and development opportunities.

• Career progression opportunities.

• Access to employee benefits and discounts.

• Discounted gym memberships.

• Enhanced holiday and sick pay.

• Cycle to Work scheme.

• The opportunity to sell annual leave.

Some benefits are subject to terms and conditions.

Additional Information

This is a part-time position working 20 hours per week.

The role requires a flexible approach to working hours, including weekends and bank holidays where required, in line with the needs of the business.

The position involves working in a front-of-house environment, including prolonged periods of standing, use of computer systems, answering telephone and email enquiries, and regular interaction with visitors, guests, and colleagues.

If you are friendly, organised, reliable, and enjoy providing excellent customer service, we would love to hear from you.