Meetings and Events Manager

A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as Meetings and Events Manager . This role reports directly into the General Manager.

 The suitable candidate will have the opportunity to join this renowned 4* Deluxe Spa & Golf Resort and will be the professional face of Mount Wolseley Hotel Meetings and Events.

About Mount Wolseley

Mount Wolseley Hotel in Carlow. is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.

Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.

Responsibilities:

• Conceptualise and plan events according to client objectives, including setting timelines, budgets, and deliverables.

• Work closely with clients to understand their needs and preferences, helping them determine the event's objectives, theme, venue, and budget.

• Serve as a primary point of contact for the Bride and Groom on their wedding day, ensuring a welcoming experience and that every detail runs seamlessly, providing exceptional care and attention to create a memorable experience.

• Vendor Management: Select and manage relationships with vendors, negotiating contracts and ensuring compliance with event specifications.

• Coordinate with various service providers such as caterers, decorators, and audio-visual technicians to ensure all elements of the event are in place.

• Logistics Management: Oversee logistics related to venue setup, seating arrangements, and technical requirements.

• Manage transportation, accommodation, and catering arrangements, addressing any issues that may arise during the event.

• Client and Guest Relations: Maintain continuous communication with clients to ensure their requirements are met and manage guest interactions before, during, and after the event.

• Conduct detailed consultations with clients to align their vision with practical event planning strategies.

• Post-Event Evaluation: Conduct debriefing sessions and provide reports on the event's success, including feedback from clients and attendees.

• Strong organisational and time management skills are required to handle multiple tasks simultaneously.

• Excellent communication skills to liaise with clients, vendors, and staff.

• Problem-solving abilities to address any issues that arise during events.

• Optimise all hotel service procedures to achieve audit standards.

• Ensure an organised order of work is in place in all areas and that appropriate service systems are in use.

• Manage all SOPs in areas with regard to implementation and updating.

• Always ensure a high level of hygiene throughout the Hotel, with a strict cleaning schedule in operation within your departments.

• To ensure all equipment and furniture in the Hotel is maintained.

• To be fully aware of all policies as detailed in the Employee Guidebook and HR Protocol for Managers.

• To report for duty clean and tidy, wearing the correct uniform to Company standard and ensure a high standard of personal hygiene.

• To participate in all training programmes that are scheduled for you and your team.

• Attend Management meetings as requested.

• As a member of the Management Team, you must be willing to carry out duties outside of your specific job if called upon to do so; this includes covering Duty Management shifts weekly if required.

• To work towards achieving high hotel inspection results from relevant bodies.

• Prepare for and monitor audit visits and criteria.

Customer Service:

•       To plan, organise, control, and review all M&E service and systems to provide the best possible service to guests.

•       To take an active role in dealing with and following up on all complaint letters/ emails relating to M&E in a timely and efficient manner.

•       To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to General Manager if necessary.

Financial:

•       To maximise revenue through the encouragement of up selling and cross selling.

•       To manage M&E wages on a weekly basis in all areas thus ensuring they are in line with budgeted wage percentage and to take appropriate action where forecast is above budget.

People Management:

•       To assist Human Resources to ensure that all employees receive adequate training during and on commencement of employment following a structured training plan and that all new employees attend induction.

•       To carry out job chats, 1-2-1’s and performance appraisals with the team.

•       To inform the HR Manager of any issues relating to staff and be involved in disciplinary procedures where necessary.

•       To ensure that all departmental personnel adhere to the clock in & clock out procedures on a daily basis.

Health & Safety

•       To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.

•       To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.

•       To keep work areas tidy and safe and report any hazard, loss or damage to management.

•       To be aware of trained first-aid personnel on the premises and the location of first aid box.

•       To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.

•       To participate in all Health and Safety training scheduled for you and your team.

•       To inform Management immediately in the event that you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.